Senior Associate, Strategy & Operations

Job Description

About the Team The Strategy & Operations Merchandising team owns the discovery experience and drives how consumers explore DoorDash. Our mission is to help DoorDash consumers connect with their communities and discover “what’s good” in their city. Specifically, our team designs and executes on key initiatives to enhance the DoorDash marketplace and drive category growth through merchandising and promotional initiatives. About the Role In this role, you will help consumers discover different categories on DoorDash, run experiments to drive in-app engagement, and collaborate with product, marketing, analytics, and category leads on cross-functional initiatives. You will dive into data to explain performance at the lowest level of detail, design high-impact initiatives, and work side-by-side with cross-functional teams to make those a reality. Our best Strategy & Operations team members are data-driven, have a bias for action, operate at the lowest level of detail, and have excellent communication skills. In this Senior Associate role, you will be responsible for shaping and executing against DoorDash’s merchandising strategy to drive category growth. You’re excited about this opportunity because you will...

• Strategize – Shape our merchandising strategy and be responsible for driving key initiatives, including homepage placements (banners, carousels, etc.) to drive consumer engagement

• Experiment – Design and execute experiments on the homepage (in app and web experiences) using data-driven insights to drive traffic to new and existing category pages (grocery,, convenience stores, etc.)

• Analyze – Analyze experiment results and trends to inform business decisions and future experiments; create dashboards to provide better visibility and tracking of merchandising performance

• Problem-Solve - Determine the best approach to introduce new use cases and verticals to consumers and identify opportunities for product improvements to enhance the consumer in-app experience

• Influence – Partner with our Marketing, Analytics, Ads, Product, and other teams on merchandising efforts while driving cross-functional and go-to-market execution

We’re excited about you because...

• You have 3-5 years of experience – You’ve succeeded in high-performance cultures (whether in tech, operations, analytics, consulting, banking, or a related experience)
• You’re analytical –You let data win arguments and uncover opportunity areas, and you’re very comfortable modeling in excel or pulling your own data in SQL
• You’re a relentless operator – You roll up your sleeves and do whatever it takes to execute at the lowest level of detail
• You’re a self-starter – You have a bias towards action, are comfortable with ambiguity, and are able to thrive in a fast-paced, constantly changing work environment
• You’re a collaborator – You are an excellent communicator and great relationship relationship builder with teammates and cross-functional partners

Why You’ll Love Working at DoorDash We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers. We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website , the DoorDash blog, the DoorDash Engineering blog , and the DoorDash Careers page . DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. If you need any accommodations, please inform your recruiting contact upon initial connection.