Senior Manager, Knowledge Services

Job Description

Position summary

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global.
Work you'll do:

Team Management

• Act as team leader and coach for assigned performance management responsibilities for ~12 Curators
• Organize consistent professional development of Curators, identifying priority skills and ensuring on-going opportunities to continue progression
• Provide mentorship and guidance to overall Curation team
• Lead effective hiring and on-boarding of team members, as needed

Topic Understand and Framing

Develop holistic understanding of topics under consideration and approved in order to provide strategic direction to Curation team

• With SRLs, assist with facilitating Leader/Collection Sponsor workshops to vet, frame and refine scope and focus of proposed Topics
• Develop and provide insights into characteristics of a good Topic
• Gain baseline understanding of nominated and approved Topics,, including alignment with industries, services, and geographies and priority areas of focus
• Understand cross-Topic synergies to enhance overall Collection connectivity

Collection Planning and Coordination

Assign portfolio of approved Collections to Curation team members to enable effective and coordinated delivery

• Leverage understanding of Topic synergies to assign Curators to aligned Topics where possible
• Develop and oversee coordination approaches, such as cross-Curator collaboration sessions, mechanisms to track SME outreach, and coordinated SRL reporting
• Monitor Curator workload to manage assignment of newly approved Topics on an on-going basis

Collection Processes

Create and advise on best practices to enable consistent and high quality delivery of Collections

• Develop processes, templates and tools that facilitate consistent planning and execution of Collections across Curators
• Advise Curation team members on approaches and leverage feedback to continue to enhance materials
• Monitor quality and consistency of delivery

SME Outreach Coordination

Oversee interactions with Sponsors and SMEs to align efforts and ensure appropriate level of engagement

• Coordinate effective interactions between Curators and SMEs across multiple Collections, and optimize opportunities for Curator effectiveness where Collections intersect and overlap
• Monitor status of interactions with Sponsors and SMEs

Progress Reporting

• Synthesize reports across Collections and provides executive summaries and analyses of progress to leadership across Collections; identify opportunities for Topic strategy revision

Organizational Coordination

Engage other KS teams to support effective delivery of Collections

• Proactively plan overall needed support across Collections with other teams (e.g., Practitioner Engagement)
• Assist with resolution of issues and barriers to timely delivery of Collections

KX Platform Optimization

Optimize effective use of KX capabilities to support Collection experience

• Develop deep understanding of technologies that enable Collection experience (e.g., tagging, search)
• Consult with Curation team members and make recommendations for Collection technology enhancements to KX Platform team

What you'll be part of - our Deloitte Global Culture:
At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.
In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.
Deloitte Global supports our talented professionals in answering the question: What impact will you make?
Who you'll work with:
Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.
How you'll grow:
Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:
Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters. Corporate Citizenship:
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Education: Bachelor’s degree required; relevant fields of study may include Business, Management, Information Systems, Library Sciences, Journalism and/or Communications. Educated in Library Sciences/Information Management (a plus) Years of Experience: Minimum 7 years of relevant experience. Experience in a global professional services organization preferred. Other Qualifications:

• Highly responsive with demonstrated ability to take initiative and interact with all levels of management
• Goal oriented with high standards for quality and performance
• Strong project management and planning capabilities
• Excellent oral and written communications skills, and customer service orientation
• Ability to facilitate leadership discussions and build consensus around a strategic direction
• Experience managing and developing teams, in particular in a virtual environment
• High comfort level working in a continually changing environment and managing multiple competing priorities
• Analytical and conceptual thinker with experience developing creative, strategic solutions
• Affinity for coaching and mentoring team members
• Demonstrated ability to mentor, coach and develop staff

Other Qualifications:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment. If you are not reviewing this job posting on our Careers’ site (jobs2.deloitte.com) or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at jobs2.deloitte.com

Requisition code: D83103