Mid-Market Account Manager

Job Description

We are looking for a Mid-Market Account Manager for our Account Management team here at Greenhouse! Our Account Management team is in charge of driving customer retention, growth and expansion opportunities, and continued product optimization and adoption. As an AM, you will own the renewals and up-selling of new products into our rapidly growing ecosystem of customers.

You will not only ensure a premium experience for our customers by understanding their business objectives, but also partner with our Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse.

Who will love this job

• A hunter – You thrive in a competitive environment and feel rewarded through finding and driving revenue
• A strategist – You look at the full picture of an account and recommend the best solutions for both the customer and Greenhouse
• A mediator – You're successful and helpful through tough situations and hard-to-close negotiations
• A collaborator – You enjoy working with others and leveraging strong partnerships to achieve the best outcome
• A solutions oriented problem solver – We’re solving a lot that will require continued iterations and contributions from everyone. This person must not only be ok with constant change but want to be a part of the fix
  

What you’ll do

• Effectively manager a book of business totalling up to $5M in ARR
• Identify and put together strategic account plans that map out expansion and other upsell opportunities as part of the broader sales organization
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
• Partner with Customer Success Managers for shared management of your customer relationships
• Position yourself as a strategic partner to key stakeholders and champions within named accounts
• Continued assessment of Greenhouse’ alignment with customer’s business objectives and goals
• Identify and mitigate churn risk clearly and own resolution strategies, advising sales leadership of ideal resolutions wherever appropriate
• Be an active participant in building and improving internal operational processes
  

You should have

• Sales experience in a quota-carrying closing role (e.g., Renewals, Sales, Account Management), preferably in a SaaS organization
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Strong pipeline management and familiarity with Salesforce
• Proven success navigating organizations and ability to quickly identify the decision makers and the decision-making process for SaaS investments
• The ability to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points
• Experience developing executive relationships and handling complex commercial processes and negotiations
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants must be currently authorized to work in the United States on a full-time basis. We are currently accepting applicants for this position based in any U.S. state, except for Colorado.

If you are based in California, we encourage you to read this important information for California residents linked here.