Customer Support Specialist

Job Description

Greenhouse is looking for a Customer Support Specialist to join our Dublin team!As customer-facing product experts, our Customer Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You’ll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire.

Often cited by our users as the "best thing about Greenhouse,” Customer Support Specialists work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers’ experience with Greenhouse.

Who will love this job

• An advocate – you thrive on engaging with our customers, working hard to help them succeed
• A problem solver – you creatively find solutions and discover workarounds using the resources available
• A wordsmith – you communicate clearly, concisely, and with a friendly tone
• A helper – you are friendly and patient, crafting a positive experience for our customers with each interaction
• An efficient worker – you juggle priorities without breaking a sweat, maintaining an excellent level of organization
• A great teammate – you contribute ideas to elevate your greater team and help them succeed

What you’ll do

• Serve as first point of contact for all support communications – primarily via email and online chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
• Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolution
• Expand your knowledge of our products and technical skills via through both training and practical experience
• Provide recommendations for continuous product and process improvement

You should have

• Customer-facing work experience
• Excellent problem solving and analytical skills
• Proven perseverance when resolving customer requests
• A passion for learning and sharing knowledge with others
• Prior experience resolving technical issues using chat and email, a plus
• Excellent written and verbal communication skills (proficient in French or German and English, a plus)
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants must be currently authorized to work in the Republic of Ireland on a full-time basis.