Account Manager UK Portfolio

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

Responsibilities:

The AM will be responsible for the in life management of an assigned portfolio of accounts. The AM will also work closely with Underwriting, Commercial, Portfolio Control, Field Audit and Operations to ensure the smooth running of the allocated portfolio This will primarily include the provision of customer service and risk management. To achieve this the AM will be responsible for:

• Answering day to day customer queries including supporting dealers on the customer interface tool COMS
• Providing funding approvals within the approved credit limits of the customer. Also includes managing overline requests and sponsoring credit limit increases
• Dealing with rejected invoices, either received manually or through the Electronic Data Interchange (EDI) between WF and the manufacturer.
• Dealing with credit notes and customer payment to ensure dealer accounts are fully reconciled.
• Managing soft collections accounts to ensure CDF remain secure and if necessary up to the point of repossession.
• Managing a daily workflow (Portfolio Control System) to promptly address delinquencies on customer accounts to ensure CDF remain secure and minimise the need for management interventions.
• Supporting collection of manufacturer charges to ensure prompt settlement.
• Various internal reporting requirements.
• Participate in cross functional projects/initiatives
• Following Complaints process to ensure the customer is treated fairly.
• Prompt completion of all WF Learning tasks to ensure practice and compliance are current.

In addition the AM will:

• Ensure a seamless handover/receipt of accounts between AM and Portfolio Control
• Support Commercial with ad hoc reporting/tasks/meetings as required
• Notify dealers to changes in Rates & Terms
• Focus on providing good external and internal customer service
• Help to drive & implement system & process improvements/simplification
• Support cross functional training and best practice within the AM team
• Provide team cover in the absence of colleagues
• Proactively work on BCP related issues.

Ensure effective Risk Controls are in Place by:

• Proactively managing assigned portfolio and meeting or exceeding KRI’s & metrics
• Escalating issues promptly to line management
• Following Policy/Procedure/SOPs/Desk Top Manuals to ensure company practice and standards are maintained
• Identifying/reporting and helping to resolve any Operational Risk issues

Market Skills and Certifications

A strong background of Service Provision & treating the customer fairly.

• Ability to work independently managing their own workload and operating as part of a wider team member with minimal supervision.
• Attention to detail, problem solving attitude and strong organizational skills.
• Ability to communicate & work effectively with internal and external customers – a strong team player.
• Proactive in identifying improvement & efficiency opportunities cross functionally.
• Able to display a positive attitude and flexible approach to assigned tasks with a desire to learn new things.
• Strong Risk focus, ability to work under time pressure & working closely to metrics & deadlines
• Proficient in Microsoft office products

Ability to make decisions within the agreed boundaries with minimal supervision.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.