FBA Investigation Specialist with Chinese

Job Description

DESCRIPTION

With Fulfillment by Amazon (FBA), Amazon’s new and innovative service offering, any Selling Partner can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.
To help support the FBA iniative supporting both our Merchant and Customer experience, the ideal candidate will drive merchant compliance via creation of multiple cases, coaching merchants and reporting key learning to the FBA Ops Seller Experience Specialist and FBA Ops Performance Manager.
Your responsibilities include:
· Coach FBA Selling Partners on standard processes, shipment requirements and errors encountered.
· Continuous improvements - enforce vendor and product compliance standards with FBA Selling Partners. Communicate corrective actions taken with individual shipments to Selling Partners Services with the goal of having FBA merchants learn from mistakes and being compliant next time.
· Suggest changes to the FBA Selling Partner manual in order the best practice is shared among FBA Selling Partners community.
· Data analysis of all defects recorded in logistic centers in order to drive an overall reduction in inbound issues.
Base pay for this position is 1.200 EUR and there are further pay components within the total compensation.