Third Party and Outsourcing Officer, APAC

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

Wells Fargo is seeking an Third Party Program Officer to join the APAC COO Office to lead the development and execution of the APAC Third Party Program (including Intercompany Affiliates) , with a focus on our extensive network of intercompany service level agreements across the region and with our US parent company . This is a new role for the APAC platform and will be responsible for the facilitation, implementation and adherence of a consistent approach to the Third Party Program in the region.The APAC COO Office has responsibility for supporting the region with the facilitation of key governance and control activities across multiple Wells Fargo legal entities. The role holder will have an excellent opportunity for development across a range of activities and senior stakeholder engagement in APAC and with the US.

Responsibilities

• Lead the Third Party Program focused on adopting a best practice Intercompany Affiliate Outsourcing framework. To help Wells Fargo lines of business and shared service functions identify, evaluate the products and services that are most appropriate. The Third Party Program (including Intercompany Affiliates) is designed to help protect Wells Fargo and its customers by establishing requirements for due diligence, contracting, ongoing monitoring, reporting, risk assessments and documentation.
• Manage the APAC Intercompany Outsourcing Governance Framework
• Coordinate risk and gap identification through appropriate due diligence and risk assessments
• Act as the key liaison between the US Service Governance Office (SGO), the Enterprise Third Party Program team and regional partners
• Act as the lead point of contact on all aspects of Intercompany Affiliate Outsourcing and Service Level Agreements in APAC.
• Acting as the Third Party subject matter expert on relevant projects, remediation activities and legal entity changes.
• Supporting Lines of Business and Enterprise functions with the management of intercompany Affiliate service arrangements in accordance with APAC Outsourcing Procedures, including:
• Managing the internal monitoring and oversight of intercompany service level agreements across multiple legal entities, including: collating data; challenging service recipients; identifying improvements; tracking actions to completion and reporting to relevant Committees and Boards
• Supporting communication efforts and building strong stakeholder engagement model to promote the intercompany outsourcing management in the region and support the firm-wide change management
• Creating monthly/quarterly reporting packs for relevant Committee meetings, preparing status updates and collating management information required to monitor the effectiveness of intercompany affiliate outsourcing initiatives in the region
• Engaging with Third Party Officers across the region to collate and report on the status of external outsourcing arrangements
• Maintaining and enhancing relevant policies, procedures, guidance and processes to support the Third Party Program (including Intercompany Affiliates)
• Enhancing the use of Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) within intercompany service level agreements
• Leading training and awareness on the Firm’s outsourcing environment with key business and enterprise functions across APAC

Market Skills and Certifications

Requirements

• Hands on experience of outsourcing processes and procedures as well as risk management in Corporate and Investment Banking or Financial Services organizations
• Strong understanding of the regulatory outsourcing landscape across the Asia Pacific region is required
• Deep knowledge of internal control and risk management with strong understanding of business operations
• Strong understanding of the interplay between the financial, regulatory and tax aspects impacting outsourcing and service level agreements
• Ability to think strategically, build credibility and influence key stakeholders
• Problem solver and effective facilitator to deliver business requirements
• Experience in change management and project management
• Ability to lead, influence, motivate others to enforce accountability to drive results
• Excellent communication skills, both verbal and written, and proven ability to effectively interact with senior management
• Ability to prioritize efforts/actions to add the greatest value and impact
• Advanced computer skills (MS Office: Excel, Word, PowerPoint, and Outlook)

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.