Service Operations Specialist

Job Description

Smartsheet is looking for an administrative professional to support the operational infrastructure of our Professional Services business.

As a Services Operations Specialist , you will work as part of the Services Operations team and work with departmental leaders and stakeholders to support the operational efficiency and effectiveness of the services business. You will support the internal systems and logistical operations, as well as the internal business processes required to build and operate a scalable services business. You will also help coordinate and communicate with other departments to ensure delivery of customer projects.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

You will be based in our Boston, MA office and report to our Manager of Professional Services Operations.

You Will:

• Drive tactical daily operations by providing excellent customer services to internal and external customers
• Help resolve deal specific requests and respond to inquiries related to project invoicing
• Work with other departments including sales, services, and support teams to finalize sales transactions
• Provide contractual guidance to services delivery teams and team members to ensure project delivery is compliant with contractual terms
• Improve the operational systems and tracking infrastructure by identifying areas for improvement of internal processes, including the Professional Services Automation (PSA) System
• Maintain prioritization of operational projects and resources
• Help with travel and logistics coordination for services delivery teams (Consulting, Solution Services, Training) and ensuring travel is in contractual compliance

You Have:

• Bachelor's degree or equivalent experience
• 3+ years experience in an operations or administrative role
• Experience driving projects from concept through completion
• Hands-on working experience with SaaS applications
• Open to learning new technology, applications, and solutions
• Willingness to travel on occasion based on customer and business need

Perks & Benefits:

• 100% employer-paid medical, dental, and vision coverage for full-time employees
• Equity - Restricted Stock Units (RSUs) Equity with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• 15 days PTO to start, plus Flexible Sick Leave
• Teleworking options from any registered location in the U.S. (role specific)
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Audible for Business and LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we work to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!