Vice President, Product Management, AMEX Mobile Product

Job Description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Enterprise Digital Member Experiences team (EDME) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com, Amex Offers, Customer Personalization and Amex communication channels (email, SMS & push notifications).

As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.

We are looking for a product leader to join the team and focus on our Amex Mobile product. As VP, Product Management, you will lead a team responsible for the development of native features and functionality within the Amex App across Loyalty & Benefits, Partnerships and Banking domains. You will partner with a cross-functional team of engineering, product design and research, analytics to define and deliver the next generation of mobile experiences for our customers. A successful candidate will have significant product management experience, a hypothesis-driven mentality and exceptional organizational influence.

Responsibilities:

• Develop the strategy for the next generation of mobile experiences taking into account the company’s focus and vision.
• Lead a cross-functional team of designers, researchers, analysts, and engineers dedicated to defining and deploying features and functionality that our customers will love.
• Lead a team of talented product managers with a focus on developing their skills, as well as creating and maintaining a diverse and inclusive culture.
• Collaborate with stakeholders across the enterprise to understand individual line of business priorities, define collective success and create a product roadmap that delivers on a shared vision and outcomes.
• Continuously identify ways to test new hypotheses and improve upon our ability to drive revenue, engagement and great customer outcomes.
• Work with portfolio and program teams to facilitate tradeoffs and remove roadblocks during product development.
• Engage in healthy debate of ideas and be able to communicate the web product vision and strategy broadly throughout the organization.

• 8+ years of Product Management experience with a proven record of successfully launching customer facing digital experiences with a large user base.
• Ability to inspire and motivate large teams of product managers, designers, engineers and business partners.
• Exceptional communication skills, in writing and verbally, whether in small group discussions, large scale presentations or with executives.
• Ability to use data and analytics to inform decisions and solve complex problems
• Ability to prioritize well and articulate your product roadmap across enterprise business functions and geographies.
• Strong thought leadership in the digital space, ability to interpret insights and trends into best-in-class digital experiences.
• An engaging, resilient and optimistic spirit

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.