VP, Client Life Cycle Management Client Service

Job Description

Overall Purpose of Role:

The incumbent will assist the team lead for the Client Life Cycle Management Office team. This individual will help coordinate the on-boarding of all clients/counterparties for Banco Santander, S.A., New York Branch (‘NYB’) and Santander Investment Securities, Inc. (‘SIS’) in the US region covering Corporate & Investment Banking/Market teams across Equities, Fixed Income/FX (Corporate and Institutional clients), and Global Transaction Banking. This is a client-facing role which the individual will be liaising with all stakeholders in a client’s lifecycle to increase efficiency in the on-boarding/renewal/off-boarding process as well as delivering exceptional client services. The role's focus is on the on-boarding of new clients as well as liaising with several teams in Sales, Legal, Compliance, Credit, Operations, etc. to ensure that time to market is minimized and that transparency can be provided around the process.

This function is part of First Line of Defense and responsible for partnering with Internal Controls to ensure compliance in the 1LOD KYC/AML aspect to identify various risks throughout the assigned business line by executing defined programs. Subject matter expert supporting Front Office to ensure new and existing clients are compliant with pre-trade Compliance and Regulatory requirements which include Bank Secrecy Act, Anti-Money Laundering (AML), Know Your Customer (KYC), Office of Foreign Assets related Regulations (OFAC), the USA Patriot Act, European Market Infrastructure Regulation (EMIR), Dodd-Frank Act, MIFID, FATCA, and Legal Agreements (ISDA, CDEA, GMRA, etc.)

Responsibilities:

• Act as the main point of contact for clients in their pre-trade lifecycle which include onboarding (KYC/AML, Credit Risk, Legal Agreements, system set-up) and all other account-opening inquiries to ensure clients are ready to trade.
• Provide account opening guidance to new and existing clients while mitigating risk by understanding the specific documentary requirements for each type of account opened.
• Partake in client engagement by, accompanying Relationship Managers on customer calls to provide information about KYC/Regulatory requirements and product information.
• Subject matter expert in onboarding procedures to the business; provides direction and guidance to all Lines of Business. Perform customer due diligence and KYC for to all Lines of Business for the NYB and SIS.
• Assist with development of training on policies and procedures concerning controls and risk management.
• Interpret regulations affecting control standards with large degree of independence and suggests methods of updating policies and practices to address any risk concerns.
• Assist with management of complex projects that involve working with businesses to improve controls to mitigate any deficiencies.
• Assist with Internal Audit, Compliance, and/or Operations Management to share information and escalate issues as needed.
• Work with manager to inform, present and update local/global management about CLCM project (renewal, refresh ) of clients on-boarded locally and globally
• Help in implementing new tools and processes mandated by senior management, new businesses and regulation.
• Maintenance of a Client Onboarding Procedures to ensure that the onboarding / client maintenance process is documented, transparent, consistent, sustainable and effective.
• Establish fundamental knowledge by mastering all compliance and operational risk policies and procedures in accordance with Santander and regulatory standards, including all applicable local and cross border regulations.
• Manage a give training to the team.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.

• Bachelor’s degree (minimum) in Business or Finance.
• 6-12 years of experience in financial services preferably in a client facing operations role; experience with asset managers, hedge funds, corporations, and their structure preferred.
• Previous Client Services/Onboarding or similar experience.
• Project Management experience desirable.
• Understanding of corporate documents and structures.
• Advanced computer skills in Microsoft Office applications (Excel, Access, PowerPoint)
• Knowledge of Onboarding tools/websites a plus: Reuters GoldTier, Fenergo, IHS Markit (MTU, Counterparty manager, etc.), LEI search, etc.
• Knowledge of regulations (SEC, FINRA, Bank Secrecy Act, Anti-Money Laundering, Dodd Frank, FATCA, etc.) regarding new clients onboarding
• A strong understanding of operational processes.
• Motivated self-starter with a problem solving attitude
• Strong organization skills with high attention to details
• Ability to manage multiple tasks/projects and deadlines simultaneous
• Spanish speaker (will be a plus)

Primary Location: New York, New York, United States

Other Locations: New York-New York

Organization: Santander Investment Securities