Business Manager

Job Description

Role: Business Manager

Level: Senior Manager

Reports to: Vice President, Major Area

Location: Santa Clara (HQ) or other Major US Cities

Company

Built on a very simple concept, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity to approximately 6,200 enterprise customers worldwide.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable, embrace a growth mindset, and constantly evolve. We are passionate about our purpose, and we live for our customers and employees. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

We are excited and humbled to be named a “Great Place to Work,” and a top U.S. employer by LinkedIn. We’re looking for people who are ready to roll up their sleeves and bring their passion to everything they do.

Role

As the Business Manager, your charter will be to partner with the major area leaders to orchestrate and execute against their Major-area priorities in-quarter, FY, and out years. Consequently, leadership will spend more time with customers, prospects and their teams. In short, this position will allow for the Major Area leader to focus more on selling, building relationships, and closing sales.

What you will do in this role:

• Assist in developing, communicating, and executing a multi-faceted plan to grow business across the Major Areas.
• Collaborate with business partners across Sales Operations, Solution Sales, Solutions Consulting, Field Marketing, Customer Success, and ACE to drive alignment on go-to-market strategy; ensure alignment of priorities and goals.
• Coordinate out-year planning to ensure the organization continues to scale to support growth expectations.
• Incubate and develop emerging programs that are deemed strategic investments (Industry, Transformational Mega Deals, VAM, SWA, etc.).
• Partner with HR to drive team talent development and consistent recruiting practice.

To be successful in this role, we need someone who has:

A good attitude with a:

• The strong operational mindset with a focus on building organizations to scale in a cross-functional capacity.
• Competitive, can do, optimistic, realistic attitude, strong work ethic, humility, and excellent team-building communication and listening skills.

Skills that include:

• Experience attracting, retaining, and developing high-performing, high potential talent through assessing, selecting, onboarding, coaching, and developing.
• A history of demonstrated skills of sales operational best practices.
• A consistent track record of meeting and exceeding team quotas.
• Strong forecasting and reporting capabilities.
• Strong Program Management skills and a history of building out sales programs to support Field Sales teams.
• Strong organization, communication, teamwork, presentation, problem-solving, and time management skills.
• Ability to navigate and collaborate through complex opportunities.
• Strong organization, communication, teamwork, presentation, problem-solving, and time management skills.
• The ability to navigate and collaborate through complex opportunities.

Education/Experience:

• A Bachelor’s degree; an MBA is a plus.
• 5+ years experience in field sales management, in a matrixed sales environment in the enterprise software space.
• The willingness and ability to travel 10% of the time.