Business Initiatives Manager - Marketing Digital Accessibility & Governance

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The CSBB organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers. We want to build a strong value proposition for key consumer and small business segments by identifying gaps and opportunities and building capabilities to transform how we engage customers and deliver advice.

Consumer Marketing provides marketing support for the CSBB businesses and the Marketing Centers of Excellence (COE) support for marketing needs across the enterprise.

The Marketing Digital Accessibility and Governance (MDAG) Manager will lead a team of digital accessibility and governance consultants to ensure that Marketing’s digital content complies with Wells Fargo’s Accessibility for Customers and Employees with Disabilities and Digital Properties Policies, including the Digital Accessibility Policy.

This leadership role will be responsible for continuing to develop and mature the Marketing digital accessibility and governance program by identifying gaps in Marketing business processes that introduce risk of ADA and digital policy noncompliance, and working with digital Marketers to create processes that include digital governance reviews. They will provide strategic direction that focuses on creating consistency in the team’s accessibility testing, reporting, and consulting strategies, and will work closely with the enterprise Accessibility and Digital Properties policy teams to ensure procedures align with policy requirements, and they will be responsible for oversight of issue management activities for ADA related areas of opportunity. They will also take on the role of Marketing’s ADA Coordinator, acting as a liaison between Marketing and the enterprise ADA policy proponent and providing guidance on this regulatory policy to Marketing team members.

This position requires strong and supportive leadership skills to coach and mentor a team of highly skilled digital accessibility subject matter experts who work in a fast paced environment and provide consultation and policy guidance to Marketing as digital content and campaigns are developed.

The ideal candidate should possess the following skills:

• Leadership and advocacy skills that influence business partners and senior management to understand the importance and requirements of digital accessibility and governance work
• The ability to explain complex, often technical concepts to a wide audience, including senior management
• Collaborative leadership skills with the capability of initiating action and managing change in a fast paced environment
• Strong relationship management, influencing, vision, and execution skills
• The ability to understand and operate successfully in a complex, heavily matrixed corporate environment
• A sense of urgency, passion for results, and personal accountability for achievement while having ability to make timely and difficult decisions

The candidate will work closely with other leaders across Marketing and the CSBB Control organization in the development and execution of CSBB and enterprise Control strategies related to digital accessibility and governance. Accordingly, critical success factors will include the ability to develop partnerships with multiple business and functional areas to provide process insight into the risks, controls, gaps, and trends which present opportunities to de-risk Marketing processes, particularly as they pertain to digital governance.

Locations: May consider additional locations within the designated Wells Fargo footprint.

Salary range is determined by the location of the job.
The salary range displayed below is based on a Full-time 40 hour a week schedule:

MO-Saint Louis: Min: $105,000 Mid: $150,000 Max: $195,000
MN-Minneapolis: Min: $105,000 Mid: $150,000 Max: $195,000
NC-Charlotte: Min: $105,000 Mid: $150,000 Max: $195,000
IA-West Des Moines: Min: $105,000 Mid: $150,000 Max: $195,000
WI-Menomonee Falls: Min: $105,000 Mid: $150,000 Max: $195,000

May be considered for a discretionary bonus.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

• 8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning
• 3+ years of leadership experience
• 3+ years of management experience

• Risk and regulatory compliance experience
• Knowledge and understanding of issues or change management processes
• Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
• Strong analytical skills with high attention to detail and accuracy
• Leadership skills including; coaching, training, and mentoring
• Excellent verbal, written, and interpersonal communication skills
• Financial services experience

• Strong knowledge and understanding of Business Process Management
• Strong understanding of digital accessibility concepts, including demonstrated knowledge of Web Content Accessibility Guidelines (WCAG) 2.1 standards and success criteria
• Thorough understanding of the digital accessibility and ADA Title III policies and related industry standards
• Experience with Marketing processes and capabilities required to deliver end to end marketing campaigns and programs with strong knowledge of the overall financial services industry and regulatory environment.
• Experience building and executing risk based programs or business processes
• Proven leadership ability to drive successful execution of business initiatives
• Ability to plan, prioritize and set goals
• Ability to influence and consult strategically across a large organization and with various levels of leadership/stakeholders
• Ability to drive and lead organizational change
• Digital Property Policies
• BA/BS and/or Advanced Degree (MBA, JD, etc.)

• Ability to travel up to 5% of the time

MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
NC-Charlotte: 301 S Tryon St - Charlotte, NC
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
WI-Menomonee Falls: 100 Heritage Reserve - Menomonee Falls, WI

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.