Investor Relations Analyst

Job Description

Job Title: Financial Analyst, Investor Relations
Location: Santa Clara, CA

This position reports to: Head of Investor Relations

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

The primary responsibility of the Investor Relations Analyst is to support the company’s efforts in executing the investor relations program. Our team is focused on increasing shareholder value through effective communication of ServiceNow’s strategy, financial results and operations to the financial community including shareholders and research analysts. Additionally, we also drive better understanding of ServiceNow’s positioning and emerging trends for our management team by analyzing financial research/information about ServiceNow, its peers and the industry.

Role responsibilities include:

• Provides on-going information to executive/management team regarding investor feedback, perceptions and opinions, competitive intelligence from equity research positions and summaries, relative stock price movements, and periodic ownership analysis
• Collaborate with Finance, Communication and Legal teams in crafting the company’s messaging for the financial community including earnings calls, investor presentations at conferences, non-deal roadshows, etc.
  • Supports the Quarterly earnings results process, schedule, and the content of strategic news releases.
• Travel with management to investor conferences and non-deal roadshows.
• Develop and maintain robust understanding of business drivers and metrics; identify/track key themes and topics for investor discussion to inform our team and executives on emerging trends
• Build models and leverage data analysis to understand complex relationships, identify key trends, and gain insight on our revenue/expense line items, drivers and scalability
• Competitive and strategic analysis on ServiceNow, its peers, and the industry as well as buy/sell-side trends to help keep management aware of the markets and investor views on ServiceNow
• Identify opportunities for process improvement

In order to be successful in this role, we need someone who has:

• Bachelor’s Degree in Finance, Accounting, Economics, or other relevant field.
• 2-3 years of relevant experience, preferably in an investor relations role at a public software/internet company and/or an analyst role at a sellside equity research/buyside investment firm
• Strong financial and analytical skills with ability to interpret information and financial concepts for the investment community and management and apply them in business analysis situations.
  • Demonstrated understanding of technology and business models. Must demonstrate the desire and capacity to learn about our industry, products, competitors, and other key audiences
  • Excellent proficiency in Excel. While not required, experience with financial research tools such as FactSet and/or Capital IQ is a plus.
• Strong organizational skills. History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. Strong project management skills with the ability to manage time-sensitive projects
• Excellent verbal and written communication skills.
• Consistent track record of success and progression.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.