Lead Operations Analyst

Job Description

Discover. A brighter future.

With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description

This role is responsible for conducting analyses on operations, developing reports and forecasts, and acting as a liaison to business partners. Additional responsibilities include tracking operational efficiencies, leading problems solving activities, and supporting the five year zero paper initiative. Additionally, this role will manage contract processes for Hardware and Software enhancements as well as the direct vendor relationships for those processes. This role is critical to the digital conversion of work done by CMA, NRC, DSL, DPL, Deposit Products, Credit Operations, Bank Fraud Unit, Disputes, Acquisition, and integration into their servicing systems and the Enterprise Content Management system. Will focus on utilizing digital input methods (mobile capture, web API) and leveraging Optical Character Recognition, Handwriting Analysis Interpretation, and Robotic Process Automation to create efficient digital work flow with audit trail and automated retention capabilities.

Major Responsibilities:

Develops operational reports and forecasts.

Completes analyses and identifies potential business and efficiency opportunities.

Acts as a business liason.

QUALIFICATIONS: Bachelors Finance, Business

Work Experience: Minimum 6+ years Operations, financial analysis

Minimum In Lieu of Education Experience Years Experience Type of Experience (i.e., Financial Analyst, Customer Service, Management): Minimum-15+ years of work experience in Operations or financial analysis

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.