Account Executive, Contact Center

Job Description

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

You’ll be accountable for accelerating the adoption of our Conter Center platform across new and recently closed customers. Specifically, you’ll be supporting a frontline new business AE team to help reply to, qualify, pitch, and close Contact Center opportunities. You’ll explain best practices, lead coaching sessions within the team to drive efficiency, and communicate product needs and features to Sales, Product, and Engineering leadership. This is a quota-carrying role; while primarily sales in function has a number of hybrid opportunities and responsibilities.

In your first 30 days:

• You’ll work closely with the Manager and our onboarding team to get up to speed on our sales processes, tools, and products
• You’ll shadow calls (pitches/demos)
• By the end of your first month, you’ll comprehend what we sell, how we sell, and the tools we use. You’ll have a solid grasp of our positioning in the market, along with the operational cadence of GTM teams

In your first 60 days:

• You’ll actively immerse yourself in deals (responding to inbounds, proactively identifying opportunities, and leading conversations with prospective customers)
• You’ll provide your Manager/sales team with weekly sales reports + revenue updates (ex, highlighting wins and losses, revenue attainment)
• You’ll engage with Product Marketing and Product Managers to relay insights from GTM motions and highlight product needs

By 90 days:

• You’ll be the teams go-to expert for selling Contact Center, proactively identifying opportunities, responding to inbound leads, and helping the team better position themselves and the product to prospective customers
• You’ll be able to provide the organization with ongoing, in-depth analysis of relevant Contact Center metrics and product needs
• You’ll forecast and quantify our gaps, risks, and opportunities to help our Marketing, Product, and Sales approach
• You’ll recommend operational changes that can drive increased revenue performance/attainment

Who you are

We’re looking for experienced Account Executives that have a passion for driving the adoption of new products. This means you’re fearless to start conversations, a captive storyteller, eager to share learnings and coach others, and recognize that building products is an iterative process. You know how to gather/deliver feedback on market needs and product dependencies to further drive revenue growth. You’re comfortable carrying a quota and operating in an overlay role where your success is as much about your actions as it is engaging and developing the team you support. This is a specialized sales role that requires multiple years of direct Contact Center (CCaaS) experience (whether Direct sales, Channel or Customer Success).

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.