Product Manager, New Use Cases

Job Description

About the Role

At DoorDash, we're redefining the future of on-demand delivery. We're building a small team of incredibly talented product leaders to define and execute on our vision of connecting customers to the best of their cities all across the world.

We are looking for a leader to launch and grow our newest businesses catering to use cases beyond delivery for customers and merchants, such as Pickup and much more.

You will be responsible for helping increase the occasions where DoorDash connects merchants and customers by improving our Pickup product and scaling new experiences between both audiences. You'll work among star engineers, designers, and operators in a fast-growing environment. This role will be primarily based in New York City, but you will talk with customers and merchants around the world to understand their unique needs. The role demands a mix of entrepreneurship, cross-company collaboration, and well-honed product judgment.

Given the three-sided nature of our business, this leader will not have the luxury of having tunnel-vision for any one area; rather, you will need to think holistically and understand the business deeply to set the right long term strategy for the company.

You’re excited about this opportunity because you will...

• Lead a cross-functional team of engineering, design, operations, marketing, local markets. You'll drive product definition, strategy, and long term vision for which products we build, how we scale them and why.
• Identify the biggest problems to solve. Drive new feature development from start to finish
• Run user research, usability studies, data-driven experiments to inform product direction
• Establish, monitor, and measure success metrics after launch. Consistently integrate behavior data and customer feedback into key product decisions.
• Communicate product plans, benefits and results to all audiences - within teams, company, to users, press etc

We’re excited about you because...

• Natural ability to make stuff happen around you through influence. You handle chaos, ambiguity and complexity, in a detailed, organized way
• "Spidey-sense" product instincts and an ability to balance user and business impact
• Started your own company or have experience building an operationally-intensive product
• Clear, concise, and thorough written and oral communication skills
• Experience analyzing and using data to inform decisions
• Strong interest in e-commerce and marketplaces
• 5+ years of product management, engineering or marketing experience
• CS degree or coded production-level web/mobile apps in the past is a plus
• Experience starting/scaling a successful startup from the ground up is a plus

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com .

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.