Enterprise Account Manager

Job Description

About the Team

Our mission on the Work Account Management Team is to retain and grow our managed customers who use the services and products offered by DoorDash for Work. This mission is underscored by the significance we place on a customer first approach to ensure our customers’ enduring satisfaction with our products and service. Account Management is a fantastic stomping ground for employees to build both hard and soft skills, develop their relationship management and sales skills, deploy strategic thinking to solve tough customer problems and work collaboratively cross functionally to be the conduit between our customers’ greatest needs and what solutions we can build to address those needs.

About the Role

U.S. businesses spend over $20 billion annually on meals and catering, making DoorDash a compelling solution given our deep merchant partnerships, wide restaurant selection, and strong operations.

As an Enterprise Account Manager on the DoorDash for Work team, you'll have the opportunity to be one of the founding members of the Enterprise organization. As a pillar of our corporate strategy, you will be supporting our largest and most complex customers - with a strong focus on retention and explosive growth. This is a high-profile role with unparalleled growth potential.

You’re excited about this opportunity because you will...

• Effectively manage relationships with our largest and most strategic corporate partners in the US & Canada
• Have an in depth understanding and ability to execute autonomously on retention and growth initiatives that form a path to goal, while maintaining adherence to team strategies to hit numbers
• Be a leader who is comfortable organizing and presenting a regular cadence of Quarterly Business Reviews (QBRs) to Senior & Executive leadership
• Navigate a complex, consultative, data-driven sales process, with the ability to negotiate and renegotiate agreements throughout all stages of the customer lifecycle
• Help build the playbook for the DoorDash for Work Enterprise Sales organization
• Show a strong bias to action to ensure customer needs are prioritized with cross-functional stakeholders

We’re excited about you because...

• 5+ years of quota-carrying Account Management experience, with a proven track record of success and increasing responsibility
• You have a Bachelor’s degree or higher (or commensurate work experience)
• You’ve mastered the art of consultative selling
• You’re comfortable working with data (Google Sheet, Excel) to help drive your success
• You have excellent written and verbal communication skills
• Must have experience with Salesforce, Google Workspace (Gmail Docs, Sheets, etc.)

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com .

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.