Program Manager - Business & Vendor Management, Network & Telecommunications

Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

This position is part of a team that leads the Strategic Network Analytics and Governance activities for American Express Technology within Business and Vendor Management (BVM) group. The primary responsibilities for this role would be to provide data analytics support and lead the project management activities within the team. The person will be responsible for data analysis to identify data patterns that provide more detailed scenarios for implementations and improvements. Leads multi-functional project and program teams and works with internal customers and vendors to establish and interpret project/program objectives into solutions. Responsibilities also include regular program updates, crafting and tracking of critical metrics, reporting and analytics, Telecom Expense Management support, process improvements.

Responsibilities:

• Develops the program strategy and the various enterprise-wide high-level project plans with scope and approach are fully understood by all partners
• Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectives
• Identifies and supervises key achievements and recommend adjustments to multi-functional team plans
• Anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery
• Adds to continual process improvement activities
• Communicates with key partners about program strategy direction and changes
• Understands industry changes and assess impact to the American Express

Knowledge, skills and education:

• Requires business /industry work experience in Network and Telecommunications (5 Years) with shown experience in a leadership role and project management role
• Financial Acumen
• Proven analytical skills (e.g. strategy, data analysis, managing service levels)
• Requires solid experience leading multiple, cross-functional projects or programs
• Certification requirement: Project Management Professional (PMI) or equivalent Project Management certification

Other Requirements:

• Experience in Telecom Expense Management
• Proven record of process improvement initiatives(automation)
• Ability to manage ambiguity

Key Proficiencies:

Functional

• Financial Management
• Governance and Reporting
• Portfolio, Program, and Project Support
• Program Management
• Project Management

Leadership

• Analytical Thinking
• Coaching and Mentoring
• Decision-Making
• Executive Presence
• Influence and Negotiation
• Relationship Management

Business

• Facilitation
• Planning and Organizing

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.