Deskside Support Representative-Onsite Support - Tampa, FL

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Deskside Support Representative-Onsite Support - Tampa, FL
Perform Deskside services to include software and hardware installs, move, add, changes (IMAC), and software support on Customer workstations. Provide problem identification and resolution in person or remotely using remote takeover tools. Includes consultation with support groups, such as LAN, Admin, Networking, Software distribution, etc. Able to work with limited assistance or direction by management. Ability to work with team members to receive and ship hardware. Experience with Imaging PCs using PXE boot from a SCCM server and installing applications. Ability to provide VIP support as a portion of their overall support coverage. Utilize troubleshooting techniques on PC platforms that incorporate Microsoft or Apple Operating Systems. Experience supporting MS-O365 applications, Outlook, and mobile devices. Basic understanding of Active Directory, VPN technologies such as Cisco Anyconnect, VDI/VMware, wireless technologies including access points, and Full disk encryption. Experience with Problem ticketing systems to accept work assignments, document ticket progress using ticket codes to track work in progress, logging status to include assignment, Work in Progress, Pending and Resolution. Background check will be required. Hours: Monday through Fridays 8am to 5pm generally, may shift to provide coverage.
Required Technical and Professional Expertise
Deskside Support, Service Now experience, Office 365 Support, W7 to W10 Migrations
Preferred Technical and Professional Expertise
Dell Certified, A+ Certified
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
IBM intends this job to be performed entirely outside of Colorado.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.