Senior Human Resources Administrator

Job Description

Who You'll Work With

You will be based in our Tampa office as part of our human resources operations team in our Tampa Service Center (TSC). The HR Operations Team is a part of McKinsey’s People Operations function that includes recruiting, professional development (PD) and talent operations teams. The centralized HR Operations team provides HR support to primarily U.S. based colleagues as well as thought partnership on specialized topics like onboarding, leaves of absence and offboarding. The team has a broad scope of responsibility across the HR spectrum and is dedicated to the practice of risk management and continuous operational process improvement. You will partner with payroll, benefits and regional HR teams, and our counterpart HR operations teams in India and Poland to align on centralized, global HR processes.

What You'll Do

You will support the full life cycle of our firm members including case management of the full onboarding and offboarding processes, managing immigration details, background screenings, etc. with a risk mitigation mindset.In this role, you'll manage the administration of all leaves of absence in partnership with regional HR/PD teams, be responsible for the day-to-day administration of a variety of HR processes and programs including but not limited to benefits, payroll, tuition reimbursement program, in collaboration with the respective teams. Also, you'll be the first point of contact for, and communicate effectively with firm members on benefits, payroll and other HR matters via e-mail and phone. You'll aid in addressing concerns, solving complex HR issues and administering general policies in collaboration with office-based HR teams throughout the US. In addition, you'll be responsible for collaborating and effectively communicating well with all stakeholders including but not limited to regional HR teams, payroll teams, benefits teams, professional development teams and recruiting teams. You'll be responsible for managing data in McKinsey’s people systems in a timely, accurate manner. You will also complete analysis and reporting of HR data with the use of firm databases to maintain the integrity of the data. You'll focus on continuous process improvement to drive efficiency and consistent team performance including defining best practices, active knowledge sharing and championing HR projects within the team as needed.Finally, you'll help foster a collaborative and positive team environment, assist with the training of new HR Operations team members over time and manage and support multiple tasks and projects simultaneously, often of varying degree and difficulty, with differing levels of priority.

Qualifications

• Bachelor’s degree in human resources or related field preferred
• 2-4 years of professional experience preferably in HR or professional services environment
• Exceptional accuracy combined with a focus on efficiency
• Demonstrated personal responsibility and process ownership that drives high-quality results
• Ability to dive into complex, ambiguous situations and bring them to an effective resolution
• Track record of independent project management and organization skills
• Excellent time management skills; ability to prioritize independently and flex priorities constantly
• Ability to provide and receive feedback in a constructive, open manner
• Demonstrates excellent judgement, high ethical standard and personal integrity; ability to handle confidential information
• Strong problem solving abilities; ability to simplify complicated processes and bring items to a resolution
• Customer service orientation framed by exceptional interpersonal communication skills