Global Operations Project Manager

Job Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values – to partner, innovate and act – we are an organization that plan, source, and provide quality customer and partner experiences.

The Global Operations Project Manager supports the order fulfilment organization for Global Operations Order Management and will provide project management support for various programs and projects supporting order process once they are considered "clean" through to the invoice (revenue recognition) – this will include eInvoicing onboarding efforts, revenue recognition process / program support, invoicing strategy and design, as well as other operational and compliance strategic break/fix activities, including process engineering type support. You will be engaged in global as well as regional projects and required to provide regular updates, lead teams or work individually, providing their leadership, expertise. Will lead on behalf of OF any Compliance projects, from scoping to conclusion, including design, testing and support efforts. You will be required to cross train with peers and engage with and/or support other projects that they are not leading where applicable. This role may require some operations support as needs arise. The right candidate will have a working knowledge of order management from PO to Invoice and be able to apply said knowledge to the applicability of the project. This candidate may also perform MADO support, including test, coordination, IT engagement (including business requirements documentation), and execution.

In a typical day as a Global Operations Project Manager, you would:

• Communicate tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.
• Lead internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post project evaluations.
• Will support e-Invoicing (B2B, B2Bi, and EDI) engagements with external and internal customers and partners - will work with IT and various internal organization to deliver through a Project based approach
• Represent the needs of the business, function, or region on an ongoing basis to drive process improvements with other organizations as well as our own.
• Utilize and assist others in utilizing standard project management and quality improvement methodologies in process improvement approaches.
• Establish processes which are consistent with overall organization objectives and maintains process documentation.
• Breadth of knowledge and experience in project management, business, customer stakes, subcontractor management, stakeholder management
• Support compliance programs that are required via governmental or corporate requirements-- able to lead/deploy short term programs from End to End-- aligning with cross functional organizations (knowledge of Order management globally preferred, as well as customer / partner care support and fulfillment activities)
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Ability to handle most unique situations with limited guidance. May seek advice in order to make decisions on complex business issues
• Own the research and data analysis for complex projects; may lead various level complexity projects.
• Collaborate with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of moderate complexity, and understand business/customer impact. Including ongoing project reporting, communications and stakeholder reviews (this may also include financial validations and cost benefit analysis (CBA).
• Utilize standard project management and quality improvement methodologies in process improvement approaches.
• Drive projects and implements process changes in order to meet ongoing business objectives, following standard project management guidelines and procedures (i.e. pmp or six sigma)

If you have...

• 2year + degree
• Minimum of 2 years project management experience
• Project Manager (prefer PMP or Six Sigma certification, but not mandatory)
• Reads/Writes/Speaks English and local language
• Nice to have--- Knows HPE order management systems (Internal); understands order management order flows (order receipt through to invoicing – Supply chain knowledge helpful, but not required) and architecture (external)
• Data analysis – able to review data, derive conclusions or actions and report out
• Knowledgeable in eCommerce (nice to have: eInvoicing and web portal knowledge, EDI) – including B2B and B2Bi
• Organized in high stress situations
• Able to work with little direction (after trained)
• Able to lead teams, not reporting to them
• Developed problem- solving and analytical skills
• broad knowledge of the end to end process of sales operations
• demonstrated teamwork and collaboration skills
• Time Management
• Negotiation and Influencing skills

Tools to be used - a working knowledge of 50% of these tools is preferred, but not required

Internal hire:

• HTML/EDI/XML/CXML nice to have
• OIS nice to have
• OrgAdmin nice to have
• OSS
• Tech Direct
• UGT (User group tool) nice to have
• B2B Portal nice to have
• Punchout systems nice to have
• Eprime/Elite nice to have

External and internal:

• SharePoint
• MS Office (Excel work, PPT, Outlook, Visio)
• Order management systems (order flow, architecture)
• Online / B2B ecommerce
• EDI Knowledge
• Financial assets/systems
• Invoicing systems / assets (including e-invoicing and web portals)
• Supply Chain and Logistics assets

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

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