Mainframe - Computer Operator - 1st level support

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Description :
Provide 24x7x365 Multidivisional monitoring of critical system & applications - Mainframe Platform
Responsibilities Include
: • Monitoring includes console events and batch monitoring and recovery.
• Monitor IBM Mainframe
• Support application/system issues impacting the SLA of daily batch schedules and online availability in a Mainframe production support environment.
• Support Priority 1 Ticket Management
• Job scheduling, restarts and temporary overrides
• Document issues and resolution
• Communicate with customers of all levels
• Ability to troubleshoot
• Follow process and guidelines
As an IBM employee, you will be entitled to the following benefits:
5 weeks of paid vacation
Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position
Strong career opportunities
Access to Hi-tech; MAC@IBM
Above standard Medical Care
Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
Global Travel and Life insurance
Contribution to the Pension fund
IBM stock purchase plan
You will have the opportunity to:
Join our Succeeding@IBM Program - a structured on-boarding and development program
Become part of our diverse and multinational community and collaborate within global and local teams
Gain knowledge and develop skills through our world-class trainings
Benefit from mentoring and coaching
Balance your work with your life and enjoy a flexible working environment
Please, take in consideration, that should your application be successful, our recruiters will contact you.
Required Technical and Professional Expertise

• Ability to work night shifts
• College degree or equivalent work experience.
• Must be able to multi-task in a production and time critical environment.
• Team player; Good verbal, written and listening skills;
• Able to exchange information and ideas effectively w/customers and colleagues;
• Ability to multitask in a complex environment;
• Analytical skills to solve simple to medium complex tasks;
• Self motivated individual that can multitask and adapt to a dynamic work environment.

Preferred Technical and Professional Expertise
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About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.