Job Description

The Ocean Import Manager will be accountable for quality execution, oversight, and overall direction of activities related to global forwarding operations. They will spend the majority of their time coaching, planning, leading, and directing the performance of the product’s operations. The Ocean Import Manager must possess excellent organization, leadership, talent development, customer service, and relationship-building skills to be successful in this very demanding position.

Responsibilities:

Leadership:

• Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
• Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
• Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
• Play major role in recruitment, onboarding, and continuous development of talent
• Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews

Communication:

• Regularly share industry news, department changes, and process updates to department
• Draft client advisories on relevant trade, market, and regulatory updates
• Provide guidance to employees on how to respond to challenging customer scenarios

Strategy:

• Maintain monthly balanced scorecard of department performance
• Participate in pricing and process negotiations
• Collaborate with branch leadership teams to deliver effective problem resolution and process improvement
• Set quantitative, qualitative, and personalized objectives for Department supervisors
• Design, control, and maintain the process for successful service delivery

Customer Service:

• Uphold our customer SLA (service level agreements)
• Serve as a role model in developing relationships with clients, origin counterparts, and destination partners critical to the success of our clients’ transportation and supply chain systems
• Utilize tools to confirm effective process execution and timely, accurate invoicing for services rendered
• Mentor employees to deliver quality business reviews
• Conduct business reviews and support sales efforts
• Troubleshoot and design solutions for challenging customer scenarios

Operations:

• Assign and ensure proper setup for new business onboarding
• Mitigate operating expenses by actively managing resources against activity forecasts
• Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance
• Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers
• Monitor and maintain control over accounts receivable/accounts payable
• Manage and revise best practice and SOP materials
• Confirm that the Department Supervisors have the tools, time, and support they need to successfully service the customers
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• Bachelor’s degree from an accredited college or university
• Minimum 5 years of Global Forwarding Transportation experience
• Minimum 3 years of direct people management experience
• Ability to travel up to 10% (domestically and internationally)*

Preferred Qualifications:

• Proven flexibility & adaptability to product and customer needs
• Time management and organizational skills

*Our main priority continues to be the health and safety of our employees. Due to the COVID-19 pandemic, this position will be remote until further notice. We will continue monitoring the circumstances and when we feel comfortable, this position will return to the office in Torrance, CA and have the ability to travel.

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.