High Jewelry Consultant, Singapore

Job Description

Overview

Tiffany & Co. ... the name instills images of True Love, Romance and The Blue Box. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. Tiffany & Co.’s rich heritage of celebrated artists, milestones and magnificent jewelry sets the foundation upon which our employees stand. Tiffany employees are passionate, kind and professionally committed. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities

Grow and develop the High Jewelry business in Singapore

Maximize high ticket sales opportunities through intensified clienteling efforts and events participation

Strengthen and cultivate relationships with new high jewelry customers to meet own individual (High Jewelry) sales plan

Optimize own customer engagement opportunities relating to key business initiatives

Consistently, accurately and appropriately capture all customer data

Work with Marketing on CRM program for our top Tiffany Registered customers

Participate in discussion with Market Director and HJ Manager on HJ business Development Strategy as needed

Customer Development and Prospecting

Prospect right networks to cultivate new high jewelry clients

Build, Understand and know your assigned portfolio client list, delicately execute client discovery depending on client relationship,

Provide weekly report on outreach contacts made to date and any sales update during High Jewlery Meetings and CRM team

Develop a strong knowledge of store High Jewelry/UHNW Business

Develop Own HJ Selling Capabilities

Work with HJ sales teams or retail team to provide expertise sharing (as needed)

Provide sound advise to retail team when being consulted

Provide technical knowledge and expertise in store and at events (as needed) to elevate client experience.

Provide support to resolve customer complaints and special situations as they arise, in-store and outside the store

Be a High Jewelry Ambassador

Represent Singapore in all High Jewelry related Global meetings/events

Demonstrates professionalism and champions customer focus as the High Jewelry Ambassador for Singapore.

Qualifications

5+ years of retail/relevant business development experience in luxury industries preferred

Possess the passion for Tiffany & Company brand to share knowledge on a range of products, stones, history and services to convey Tiffany & Company heritage and values

Solid knowledge base on gemstone, jewelry and timepieces - GIA Certification is a plus

Driven, energetic and independent

Thrives in meeting new people

Possess a full understanding of the Singapore marketplace and client demographic, an established client book – highly desirable

Strong negotiation skills with excellent verbal and written communication and interpersonal skills

Proficient in MS Office, computer knowledge

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