Senior Business Operations Manager

Job Description

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

What You’ll Do

As the Senior Business Operations Manager, you will evaluate, re-define and lead the growth strategy for AppFolio’s receivables business under the Payments organization. You will work closely with sales, marketing, onboarding and services to accelerate usage; as well as, orchestrating the alignment and prioritization across teams.

• Own a high-impact, high-exposure business line with massive growth opportunity
• Lead and empower cross-functional teams to deliver on shared goals and outcomes
• Identify, plan and deliver a future-state multi-year growth strategy
• Ensure business is operating effectively and efficiently, all stakeholders are well-informed and aligned, and that major risks are identified, surfaced and agreed action plans are executed
• Identify and ensure we have a clear understanding of receivables growth levers for 2021 and KPIs to measure progress
• Enhance and optimize the customer experience by partnering with Product Development teams
• Partner with Segment Leaders to define and execute B2C strategy to directly engage and enhance resident experiences
• Partner with product marketing and marketing programs to deliver comprehensive and well-executed go to market strategy

What We’re Looking For

• Business Acumen. Deep understanding of our business with ability to align organizational focus and execution to deliver against our highest priority business opportunities.
• Business Operations. Excellent project management, interpersonal and organizational skills. Able to easily and effectively relate to the needs of a broad range of individuals and create buy-in and consensus.
• Strategic Thinking. Able to bring clarity in often ambiguous circumstances and provide guidance into the strategy--what we are doing, and why.
• Data-driven. Strong analytical skills and proven experience in using data to make informed decisions and prioritize resources--balancing short and long-term objectives.
• Customer Focus. Thinks about and inserts the customer at all levels of decision making.
• Growth Mindset / Agility. Skilled at challenging the status quo, critical thinker and creative problem solver--acts and leads through change. Knows when to shift gears and can make the right trade-offs to drive business results.
• Communication - Excellent written, verbal, and interpersonal communication skills across different audiences. Great story-teller/influencer. Comfortable working with senior leaders, working across teams/functions. Able to distill complex information into simple concepts, actionable recommendations and compelling repeatable stories.
• Leadership, Influence and Partnership. Exceptional relationship builder with ability to effectively navigate across the organization and at all levels to drive alignment and action. Brings teams and people together to mobilize around and accomplish shared outcomes.
• Problem solver. Detail-oriented with a strong bias for action; rolling up your sleeves to get things done.
• Self starter. Highly self-motivated and can work autonomously with little direction, but uses good judgement and knows when to escalate and is comfortable asking for help.

Must-Haves

• BA/BS degree or equivalent work experience
• 10+ years experience; including business operations/consulting and/or product/business line ownership (B2B SaaS or FinTech experience is highly preferred)
• Experience running business operations and change management
• Proven track record of success building new initiatives, processes and frameworks to drive alignment and deliver growth
• Delivered short and long-term strategies and successfully ran execution of that strategy to deliver results

Our Story

AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.

To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.