Production Support Engineer / ETL Team

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America’s diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock’ banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company’s customer and employee experience, business and risk management transformation, and growth agenda.

Wells Fargo Enterprise Core Data Services delivers industry-leading horizontal Data as a service solutions across lines of businesses including client due diligence, cross sell/analytics, reference, common tools and services for data in all lines of business and for customers within Wells Fargo. The goal of our platforms is to provide high quality, standardized, innovative solutions to serve our core business needs in a consistent and efficient way.

The incumbent will work within Wells Fargo Platform and Application support team partnering with development teams, product owners, scrum masters, and with other technology centers of excellence. The production support engineer is responsible for engineering new solutions to improve platform and application stability, including ensuring all availability, architecture, quality, security, support and risk/compliance standards are met for applications in the Core services portfolio.

The Platform team has knowledge of the environments, software, function, performance, availability, capacity and data. We need a diverse group of people with different experience levels to support the transformation, enrichment and timely availability of data assets to business and technical application teams across the enterprise.

Key Responsibilities Include:

• The candidate should have 5 - 8 years of experience in developing code with ASP.NET, C#, SQL Server.
• Support and maintain processes that aim to improve the availability, scalability, SLA, and efficiency of Core services platform and applications.
• Solve problems related to the Core services systems and the buildout of automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions.
• Influence and create new designs, software, architectures, standards and methods for large-scale distributed systems.
• Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.
• Troubleshoot and mitigate problems in mission-critical systems. Advise the team during postmortems on effectively avoiding repeated incidents
• Troubleshooting user reported issues and escalated issues
• Assisting production support team members with user reported issues and escalated issues
• Serving as a subject matter expert for other team members regarding data and application functionality
• Partnering with EGS/offshore production support team
• Works with development teams to identify improvements in applications
• Supports application Technology risk execution and compliance initiatives.
• On call support for the Enterprise Core data Services systems.

**This role is posted as a Production Support Engineer / ETL team; the Wells Fargo job title is Infrastructure Engineer**

• 5+ years of systems analysis experience, systems programming experience or combination of both
• 4+ years of data warehouse experience
• 5+ years of information technology experience
• 2+ years of MS SQL server experience
• 4+ years of ETL (Extract, Transform, Load) Programming experience
• 3+ years of relational database experience
• 2+ years of job scheduling experience
• 1+ years of Unix Bash shell scripting experience

• Knowledge of design methodology, Infrastructure operations support or engineering
• 2+ years of experience with Agile, Kanban, or Lean methodology
• A BS/BA degree or higher in science or technology
• Good verbal, written, and interpersonal communication skills
• Knowledge and understanding of incident management: gathering impacts and analyzing data
• Strong organizational, multi-tasking, and prioritizing skills

• 1+ years of working experience of Wells Fargo wholesale applications like WCIS, CID/POQ
• 1+ years of team lead exposure with offshore and onshore resources
• 1+ years of exposure to Teradata or Oracle especially in ETL side.

• Flexibility to address incidents as needed 24 hours a day
• Flexibility to frequently be on call beyond normal working hours

IA-Des Moines: 801 Walnut St - Des Moines, IA
NC-Winston Salem: 809 W 4 1/2 St - Winston Salem, NC
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
MN-Minneapolis: 550 South 4th St - Minneapolis, MN
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
TX-Irving: 2975 Regent Blvd - Irving, TX
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.