Change Management and Adoption Manager

Job Description

Position summary

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global.

The Change Management and Adoption (CMA) team is part of the Global Technology Services (GTS) organization. The CMA team is responsible for developing the methodology, approach, and change management materials required to then partner with MF IT leadership and their local IT teams to drive the successful adoption of global technology solutions. The CMA team’s scope includes analyzing a MFs readiness to adopt new technologies and the execution of proven CMA tools and methodologies which include: leadership playbooks, a defined CMA approach, communication planning and execution, quick reference materials (FAQs/QRCs), short learning videos (e.g., BrainShark), intranet resource sites for sharing information and artifacts relevant to the initiative, risk impact assessments and associated mitigations, and progress tracking toward goals. The CMA also has a team dedicated to building and maintaining relationships with MF IT leadership to foster two-way communication and to identify and mitigate impediments to successfully adopting any given global technology. The scope of CMA stakeholders includes end users, internal IT, and the business team(s) receiving the technology solution for use in their day-to-day work.

The CMA Manager is responsible for executing and managing the CMA team’s activities for various complex global internal and external facing products/projects as well as managing/coordinating project activities with other team members.

CMA Managers work on complex projects, participate in and lead project planning and status meetings, identify technology adoption risks and mitigations, work with stakeholder leadership and teams, and provide overall project status updates to leadership as needed. CMA Managers also aid CMA Sr. Managers for large scale, complex projects as needed.

Work you'll do:

• Maintain a detailed understanding of the CMA’s tasks and activities across multiple projects, including status, release dates, issues/risks, member firm readiness & impact points, and overall adoption status to various stakeholders
• Meet regularly with project teams to ensure the CMA’s involvement in project planning and to stay current with project scope and milestones
• Partner with CMA’s Senior Manager leading respective program area to ensure appropriate knowledge sharing, and identify & mitigate roadblocks to success
• Consult with cross-functional teams in the development, validation, and delivery of CMA materials to support the successful adoption of global technology solutions for various audience types (non-technical business teams, technical teams, system administrators, system integrators, and member firm IT leadership) which include communication plans, intranet product sites, project tracking, readiness checklists, quick reference guides, FAQs, stakeholder analysis, and other change management materials in partnership with program stakeholders
• Manage and complete multiple concurrent assignments, according to CMA’s established standards and templates
• Collaborate with member firm IT organizations to promote adoption of solutions, standards and processes
• Consult with CMA’s team of regional MF IT leads to keep status of projects up-to-date, ensure action items for MF IT leads are document and resolved, and provide updates to leadership as needed.
• Demonstrate contribution to meeting stakeholder commitments as evidenced by satisfactory or above ratings from project team members and peers
• People management
• Consult with cross functional team members on CMA approach and strategy
• Promote teaming between CMA and other functional team members working on projects
• Manage and mentor junior CMA team members allocated to your initiatives
• Knowledge sharing/documentation
• Actively contribute to existing GTS communication vehicles to promote CMA team activities across the respective initiatives we support
• Actively participate in continuous improvement by contributing suggested practices, lessons learned, etc.
• Develop an understanding of Deloitte organization and CMA established processes, standards and methodologies.
• Demonstrate foundational understanding of member firm structure and needs

What you'll be part of - our Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.
In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.
Deloitte Global supports our talented professionals in answering the question: What impact will you make?
Who you'll work with:

Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

How you'll grow:
Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.
Benefits you'll receive:
Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Corporate Citizenship:
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Education: Bachelor’s Degree, or an acceptable amount of professional experience working in a matrixed global environment

Other: Bachelor’s Degree in related discipline or an equivalent amount of professional experience working in a matrixed global environment

Years of Experience: 5-8

Other: 5-8 years’ experience in professional/client services capacity, emphasizing development/management skills in the following areas: communication, change management, documentation, learning, and general business analysis.

Technical Skills

• Experience with enterprise application implementations in a global setting
• Advanced understanding of tools such as MS Word, PowerPoint, Excel, O365, SharePoint (2010 or 2016), Articulate, BrainShark, Adobe Captivate, HTML, Articulate, and Skype.

Other Qualifications

• Advanced writing skills and the ability to synthesize system information and business processes into world class learning, communication, and presentation materials for a variety of technical and non-technical audiences
• Advanced understanding of change management principles
• Ability to operate under minimal supervision in a matrix environment
• Ability to develop an understanding of business processes to bridge the business needs to the technical solution being implemented

• Ability to understand the value of IT solutions within the context of Deloitte’s business
• Excellent verbal and written communication skills and ability to work with diverse cultures in a virtual environment
• Excellent presentation and facilitation skills
• Ability to negotiate, influence, and manage others
• Ability to lead both people and project work, and to interact with varying levels of management
• Ability to identify and address all dependencies to ensure successful project delivery
• Strong analytical skills

Ability to operate in a fast-paced environment with evolving and competing requirements and priorities across multiple countries and time zones

• Excellent problem-solving skills
• Excellent teaming skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment. If you are not reviewing this job posting on our Careers’ site (jobs2.deloitte.com) or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at jobs2.deloitte.com

Requisition code: D80701