Operations Buyer&Procurement Assistance Center Representative (German)

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Objective of the job:
This role provides a consistent global process that consolidates purchase order processing and procurement support services in centralized locations around the world. Involves consolidating low risk, low value, fast turn-around transactions to ensure that IBM’s Client benefits from the best possible value and service from these quality suppliers.
The Customer Center’s general purpose is to provide premium level technical support for IBM’s Client on procurement tools and applications. The Customer Assistance strategy is to increase our level of support to resolve queries and offer solutions which provide a service of excellence.
The main responsibilities of the Operations Buyer , PAC* Representative are:

• Procurement of products and/or services below given clip level
• Meet or exceed contracted SLA measurements (CSL, KPI and SM) in operational delivery
• Communication with requesters and suppliers for information as required (eg. regarding price and delivery)
• Efficient processing of Purchase Requests and Purchase Orders, knowledge of SAP application and other client applications
• Receive and handle email/call help requests from clients and document in SNOW (Service Now) timely and accurately
• Demonstrate and apply knowledge of all client specific processes and procedures.
• Resolve blocked invoices and interface with support teams (eg. Accounts Payable), clients and suppliers on payment issues with Sourcing Buyer(s) and/or Category Manager(s)
• Ensure full quality compliance and audit readiness of all purchasing documents, through evidences documented

Additional responsibilities

• Escalate to leadership or Category Manager when required
• Follow up pending or delayed issues via phone / e-mail and escalate to leadership when necessary
• Ensure full quality compliance and audit readiness of all purchasing documents
• Promote process efficiencies through focus on automated channels, management of catalogues as required
• Support client specific category strategies
• Promote process efficiencies through focus on automated channels.

Required: fluent English and German & preferably Dutch
Required Technical and Professional Expertise

• Fluent German and English language skills both verbal and written
• Knowledge of sourcing and procurement processes
• Client facing skills
• Project Management
• Excel skills
• Supplier relationship management expertise
• Accurate project documentation competency

Profile

• Assertive personality
• Strong communication skills, both verbal and written
• Team player attitude
• Ability to work independently with minimal supervision
• Proactive character, taking the initiative
• Attention to detail and accuracy in every aspect of the role
• Flexibility to undertake any non-routine requests
• Open for new challenges and look for win-win situations

Preferred Technical and Professional Expertise
- Lotus Notes,
- MS Office,
- Outlook,
- Ariba,
- SAP,
- SNOW, etc.
About Business Unit
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.