Assistant Manager, Online Technology, Le Labo Fragrances

Job Description

Le Labo is a niche perfume company, born in Grasse and raised in New York City. We sparked a revolution ten years ago and today, we remain unconventional in the luxury perfumery market. Every fragrance is freshly hand-blended and each label is personalized, before the eyes of our clients. Mindful in everything we do – from fragrance creations to where we choose to open a new boutique – our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories and a point of view. It is a lifestyle. Our distribution is intentionally selective: with a small number of lab-boutiques existing worldwide and limited counters with curated partners. Our global headquarters are based in New York City and our European office is based in London. We are also a recent addition to the Estée Lauder family.

Overview

The LE LABO Ecommerce Technology Assistant Manager will contribute to LE LABO Online’s success by providing support and assistance to the LE LABO Ecommerce and Omnichannel Director in the day-to-day operations of the online business, specifically in the area of technology implementations, ecommerce site quality assurance, and data and integration integrity. This role will be liaising internally within the Le Labo Online Team, and externally with the Technology Agency and third-party vendors.

Responsibilities include but are not limited to:

Technology Operations

• Partners with the Ecommerce and Omnichannel Director in developing a technology implementation roadmap for all sites, and ensuring projects go-live within target launch dates
• Partners with the Ecommerce and Omnichannel Director in identifying and scoping new features or enhancements needed for all sites
• Oversees project implementations end-to-end from discovery of vendors, documentation gathering, establishing deliverables, go-live dates and reporting on progress of each project.
• Coordinates with technology agency and third-party vendors for project needs – acting as the main source of information – from confirming expected user-experience, resolving open questions, and prioritization of projects.
• Works cross-functionally within Le Labo teams, and parent company to ensure that all sites are updated with necessary functionality and information.

Ecommerce Sites Quality Assurance

• Evaluates ecommerce site front-end and back-end functionality across platforms, devices, browsers and identifying issues or defects from expected user experience
• Oversee reporting and resolution of issues or defects with the technology agency
• Identify test cases and executes UAT for project implementations
• Guides the Ecommerce team in troubleshooting issues to mitigate disruptions in conversion

Data and Integration Integrity

• Maintains existing integrations, such as Revel and SAP ensuring functionality and data transmissions are accurate for corresponding financial reporting
• Partner with the Online Team, Retail IT and GBSC with maintaining data integrity of SKUs used in all sites

Qualifications

Skills

• Proficiency with MAC OS, and applications such as Microsoft Excel, and Powerpoint
• Experience in utilizing any ecommerce platform / POS / inventory system / SAP
• Strong organizational, multi-tasking skills, with the ability to be consistently detail-oriented
• Strong time management skills, with the ability to balance competing priorities within tight deadlines
• Self-motivated and adaptable – a team player, no task is too big or too small
• Willingness and flexibility to work all shifts including weekends and overtime during busy periods.

Required Education/Experience

• Bachelor’s degree
• 1-2 years of experience with ecommerce, technology project management
• French-speaking a plus

Job: Online / E-Commerce
Primary Location: US-NY-Brooklyn
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 211480
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].