IBM Talent Acquisition First Line Manager

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.
Your Role and Responsibilities
As a 1st line manager you will have operational responsibilities for a team of recruiters, sourcers and talent care advisors that provide recruitment services for a North American client. This position includes full responsibility for all personnel matters such as workforce planning and guidance/coaching of staff to ensure that business objectives and client requirements are met. In this role, you must be able to effectively manage business operations, handle internal client escalations, identify issues, and implement actions that will result in high client satisfaction. Additionally, it is expected that you build a business relationship with the IBM account team and the client. You are responsible of contractual SLAs and KPI monitoring.
Skills:
Environment:
Professional knowledge related to incumbent's department or function.
Communication/Negotiation:
Engaged as an independent professional. Ability to articulate and compare alternatives approaches. Negotiate with specified objectives.
Problem Solving:
Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and improve or develop complementary adjustments /solutions.
Contribution/Leadership:
Works on special projects, or leads large teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision. Provides advice in technical/operational domain of specialization. Generally controls own work priorities and methods requiring tradeoffs.
Impact on Business/Scope:
Accountable for individual or team, or department results, and for the impact of the results on functional activities. Participates in overall departmental program planning. May have budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
Required Technical and Professional Expertise

• A minimum of 3 years’ work experience in similar roles (recruitment services management, People Management)
• Excellent understanding of recruitment processes, minimum of 4 years of recruitment experience
• Experience and proficiency with Applicant Tracking System, ideally Taleo
• Experience with SLAs and KPIs monitoring and adherence
• Experience with managing remote/on site teams
• Advance English skills
• Experience managing client escalations
• Skills/Experience showcasing data to stakeholders
• Strong data analysis skills
• Proficient with Excel (Intermediate level)
• Project Management skills is a plus

Preferred Technical and Professional Expertise

• Strong interpersonal, and communication skills
• Time Management skills
• Networking and relationship-building
  Results-driven mentality
• Team management and leadership.

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.