Store Director - Old Bond Street - Maternity Leave Cover

Job Description

Overview

Tiffany & Co...the name instills images of True Love, Romance and The Blue Box. It is a Symbol of Excellence. For 175 years Tiffany has created a legacy of exquisite design and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, milestones and magnificent jewelry sets the foundation upon which our employees stand. It is these employees and their ardent love for the brand that creates a place to work unlike any other. Tiffany employees are a rare combination of passionate, loyal, charismatic, polished, kind, and focused individuals. They set very high expectations for themselves, their employees and their peers. In turn, Tiffany believes its people are its greatest asset and works everyday to make the Tiffany dream come true for its employees. The love story between Tiffany and its employees is the embodiment of the brand and leads to a magical mix that is only...Tiffany.

The Store Director will effectively lead, develop and support the sales and operations of the Old Bond Street store to meet and/or exceed sales plans and profitability targets. The Store Director is a dynamic, attentive and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed client service within our EMEA Flagship store. The Store Director is the store leader, an individual that locally builds a climate of service excellence and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees and animates performance daily. The Store Director reacts and acts quickly, driving change and continuous improvement within the store. As both an ambassador and representative of the brand, the Store director is also into the detail and data in order to identify opportunities for performance improvement. The Store Director also is positioned as part of the UK & Ireland Leadership Team and will be included in weekly meetings too discuss overall performance and business strategy for the region. The actions and directions of the Store Director will align with the Tiffany Global Service Philosophy to:

• Create a connection between internal and external clients to the Tiffany & Co. brand
• Build trust and credibility
• Exceed expectations
• Honor the Tiffany legacy

The Tiffany & Co. Store Director will exhibit the following competency skills:

• Thinking: Strategically assess options and actions based on trends and conditions in the environment, and the vision and values of the organization and local store environment.
• Knowledge: Is sought out as an expert with a high level or technical, industry and business knowledge relevant to local and global market trends, opportunities and the national and local market competition.
• Leadership: Positively influence others to achieve results that are in the best interest of Tiffany.
• Operations Management: Determine short and long-term strategies to move Tiffany forward, set goals, create and implement action plans, and evaluate the process and results.
• Interpersonal Skills: Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness.
• Communication Skills: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques to coach and develop staff and management team.
• Self-Management: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.

Responsibilities

The Old Bond Street Store Director will be accountable for the following Key Accountabilities:

Fiscal Accountability

• Deliver profit plan sales and profitability targets.
• Demonstrate favorable/positive audit control results.
• Demonstrate favorable Return on Investment on all major investments.
• Ensure all day to day activities support the key retail strategies and current initiatives in order to drive the success of various types of business.

Service Excellence

• Foster a store environment of Service Excellence- define, model and hold staff accountable for demonstrating the behaviors that enhance client engagement, build enduring relationships and represent Tiffany Brand values.
• Elevate the luxury client experience
• Coach all staff to reinforce Tiffany & Co. training concepts and develop the necessary skills to ensure consistent delivery of Service Excellence.
• Drive AUR within the store and understand the skills and competencies required of the Sales Professionals to achieve this
• Leads by example, is shop floor present, inspiring the teaming, coaching and providing feedback and driving sales

Business Development

• Assess local market opportunities to develop a proactive and effective client development strategy to drive new client acquisition, lapsed client re-engagement, and cultivation of Tiffany portfolio clients.
• Build high value clients and high jewellery sales including having a personal network or client base
• Communicate the client development strategy and the related individual objectives for each member of the branch.
• Utilize and champion Engage as the tool to execute client development strategy, ensuring consistent collection and updating of client information, and strategic analysis of data and reports.
• Ensure that brand standard levels are maintained and appropriate resources are allocated for client development events and campaigns, by partnering with Merchandising, Marketing and other groups as applicable.
• Stay current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve clients, while also ensuring staff completion.

Talent Management

• Acquire Talent: Build a robust internal and external talent pipeline through employee, client and personal networking. Effectively identify and select top talent by using pre-hire assessment reports and interview guides for every hiring decision. Use the Tiffany Onboarding program to ensure a consistent, branded onboarding experience for all new employees.
• Develop Talent: Hold quarterly performance review meetings with all members of staff to discuss performance relative to expectations/plans, to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training. Work with the Sales Managers to ensure timely and effective resolution of all significant performance issues by creating action plans for underperforming employees.
• Maximize Top Talent: Craft Talent Maximization Plans for top talent. Be an advocate for, and share information about top talent, to enable the maximization and mobility of top talent across the business.

Creative Visual Merchandising/Merchandising

• Be aware of all current Creative Visual Merchandising and Merchandising directives and ensure their timely implementation.
• Creative Visual Merchandising – Maintain standards for all creative vehicles in store, including: Windows and vitrines, signage, flowers, holiday décor.
• Merchandising – Maintain standards for Product Presentation Manangement and merchandising directives: Ensure case line presentations complete and up to date and maintain merchandising adjacencies.
• Communicate needs for special events and provide timely Creative Visual Merchandising feedback to appropriate Creative Visual Merchandising Director.

Security

• Maximize the physical deterrence and floor presence of the entire security staff and ensure front door coverage by a Tiffany & Co. Security Officer during client hours.
• Ensure that all store staff have up-to-date knowledge and awareness of security and emergency procedures.
• Ensure that all physical security systems are functioning properly, including: Alarms, CCTV, Radios, Wands and Safe/Timelock.
• Ensure that Incident Management Plan site readiness is maintained per policy.

Qualifications

Required Qualifications/Primary Job Requirements

• Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience (i.e., hospitality). Proven track record in sales generation, managing the achievement of sales result and profitability targets.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills.
• Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members.
• Dynamic team player with ability to positively motivate staff and network locally, regionally and global to build relationships.
• Superior communication and interpersonal skills using positive leadership models.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the United States.

Preferred Qualifications/Primary Job Requirements

• A college degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

#LI-POST5