Senior Director, Communications & Culture

Job Description

Senior Director, Communications & Culture

At Expedia Group, we have an incredible story to tell – and a global audience of about 20,000 employees and millions of prospective employees to share it with. That’s why the Global Communications & Corporate Brand team is looking for the ultimate rock star leader for the role of Senior Director Communications & Culture dedicated to our Platform & Marketplaces (P&M) Division.

This daring leader will motivate a team of both direct reports and matrixed resources across P&M to develop and implement communication strategies for all areas of communications related to the P&M division, including developer-focused external communications, internal / employee communications, identity and branding as well as education and awareness for P&M products and tools. You will interact regularly with the senior-most P&M leaders and other senior leaders throughout the company.

By providing a bridge between the entire Expedia Group ecosystem and the P&M team, you will drive compelling and relevant story-telling based content that builds connections to overall company strategy and success. If you love thinking through the big-picture strategy, combining industry, financial and company knowledge, making it relatable and motivational, and rolling up their sleeves and execute.

In a large, global company, operating in such a dynamic industry as ours, having a thoughtful, deliberate, and well-coordinated communications leader for our employees and potential candidates is one of our most critical communications investments and a highly important contributor to our success. This leader, along with the broader Expedia Group Communications leadership team, will carry the mission of orchestrating an aligned, compelling narrative across all Expedia Group and providing a true best-in-class communications center of excellence.
We are a nimble, mighty team sharing our passion for technology, travel, and the magic that happens when technology and travel come together to make the world a better place and bring the world within reach for hundreds of millions of customers. If you have a hunger to drive best-in-class storytelling and create brand-defining experiences for a leading company filled with beloved travel brands, and you want to work in a driven, passionate, and optimistic communications team, this is the role for you.

What you’ll do:

• Work with a high performing global team of communications professionals, ensuring close collaboration within the team, across the broader communications organization, and across Expedia Group as a whole
• Design and lead comprehensive communications programs that build an authentic and open two-way dialog with stakeholders reflecting our vision and thought leadership, business strategy and organizational leadership values.
• Incorporate innovative communications solutions to improve P&M awareness, understanding, ownership, engagement and advocacy of Expedia Group’s mission and goals and how it connects to our division’s priorities, values, products, and tools.
• Provide stewardship for development of engaging communications across all content mediums and forms, including executive communications support.
• Lead and influence story content, with an emphasis on business results, innovation, community, and culture, including oversight of an editorial calendar for communications engagement.
• Oversee engagement at key events, including crafting and creating content, partnering with event teams when appropriate, and collaborating with other stakeholders.
• Navigate and lead communications efforts during change, crisis and issue management in a dynamic organization and industry.
• Lead development of strong, collaborative relationships with the People Team, employee engagement, inclusion and diversity, other communication and learning and development teams to drive building a strong divisional culture tied to the Expedia Group ethos.
• Through close collaboration with your employee-centric teammates and the broader organization, set tech-related employee communications priorities for the company to drive the desired employee experience across multiple digital and real-world channels
• Act as liaison with other communicators and business partners within Expedia Group.

Who you are:

• Strong leadership and management experience across multiple organizational teams and communications functions within a global organization
• Ability to quickly build rapport / trust throughout Expedia Group and provide sound counsel on all communications matters.
• Proven experience in managing complexity, ambiguity and change in a fast-paced environment with a bias toward action to help create structure and understanding for all relevant stakeholders.
• Exceptional team building and interpersonal skills – including the ability to represent Expedia Group’s business at the highest levels internally and externally
• Demonstrated ability and comfort with balancing complex strategic work with day-to-day execution and operations.
• Extraordinary communicator with a knack for fostering positive relationships with people in different disciplines and at different levels and A+ writing skills, visual storytelling skills, and presentation skills.
• Enthusiasm, creativity, and passion for communicating and sharing narratives, with a keen eye for detail.
• Excellent communications skills (across multiple venues and stakeholders) and ability to present complex information in a clear, concise, approachable, and thoughtful manner.
• Extensive knowledge and understanding of the communications discipline, practices, and techniques, including strong working knowledge of communications platforms, channels and creative content generation.
• Comfortable with a dynamic working environment and tight deadlines
• Ability to manage changing requirements as well as multiple overlapping projects at one time and to help the team organize themselves to do so as well
• Strong understanding of how to leverage digital tools for effective content creation and influence

Experience

• 10+ years proven experience in employee communications with some tech PR experience in either a corporate or agency environment
• 5+ years of experience required in executive or leadership roles in the e-commerce or travel industry, particularly in highly innovative fast-moving environments, with a demonstrated record of results
• 5+ years of experience required working directly in the employee-facing communications space
• Media spokesperson experience helpful, though not required

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are a global travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and bring the world within reach – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved brands in the world and to work in the dynamic travel industry, this is the job for you.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.