Manager, Tax Operations

Job Description

What is the opportunity?

RBC Global Shared Services Centre (GSSC) is one of several strategic locations for RBC established in Halifax, due to its rich talent pool, RBC’s highly recognized and regarded brand and our strong government, academia and industry partnerships. GSSC is a processing center of operational excellence supporting over 15 functions across RBC, including Finance Shared Services. Cyber Security, Reporting Services, Human Resources Shared Services, Payments & Trade Operations, Enterprise Operations & Payments, TI Command Center, Anti-money Laundering, Technology Infrastructure, US Data Office, US Risk Ops, Group Risk Management, Corporate Systems, Finance IT, Transformation & Strategic Initiatives.

The GSSC is supported by both operating and governance models that enables continuous improvement, cross team collaboration and shared services growth. The center employs a shared services operating model to maximise efficiencies across the enterprise and supports a 24/7 operational capability. The objectives for Halifax are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

In this role, you will oversee the control and efficiency of the Relief at source and Tax reclaims lodgment in all global markets RBC I&TS Operates. You will oversee and operationalize changes with sub-custodian and tax offices ensuring the correct tax documentation is in place to ensure the best tax outcomes are achieved for our client. You will provide staff training and market expertise ensuring compliance with regulatory timelines and standards. In addition, you will manage and improve relationships with internal and external stakeholders to manage and improve the efficiency and control of the end to end client experience with regards to Tax Operations.

What will you do?

• Management of all withholding tax reclaims (WHT), ensuring that all target production periods are met and acceptable levels of accuracy maintained
• Control and record the collection of all core tax documentation to enable full tax service offering and coordinate the Annual resolicitation of Relief at Source(RAS) documentation across all global markets.
• Ensure the processing of all new accounts is completed within target production periods and acceptable levels of accuracy are maintained and ensure the payment of received tax refunds is processed within set timeframes
• Manage the reconciliation process between sub-custodian, client reporting platforms and internal reclaim system records and provide authorization of Tax reclaim documentation on behalf of our clients
• Ensure that client static data is accurately maintained and updated and ensure efficient allocation and management of work throughout the team
• Ensure that all reconciliation issues and client queries are resolved in a timely manner and ensure that all supporting documentation is available and ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all times
• Establish working relationships with people at all levels both inter departmental and across the wider Firm
• Contribute to Oversight meetings and demonstrate full awareness on VOP and VOC on monthly basis. If rated Amber/Red, analyze the issues with mitigation plans in preventing recurrence
• Cover for Associate Director in his/her absence and demonstrate high level of competency with the capability to validate overall activities with high level of accuracy

What do you need to succeed?

Must-have

• Bachelor’s Degree, and 2+ years’ experience in Tax Operations
• Experience in a Global custody or related financial institution with specific skills and experience in Relief at Source and tax Reclaim
• Ability to manage and direct others effectively as well as coach and train them
• Ability to verify quality and accuracy of others – very strong attention to detail
• Ability to escalate and provide visibility to senior management proactively
• Systems knowledge around Tax Systems and good technical knowledge of varying Tax Reclaim processing within different global markets.
• Knowledge of Swift and Bloomberg
• Proficiency in the use of Microsoft Office products.

Nice-to-have

• Experience in Tax Management

JOB SUMMARY
City: Halifax
Address: 175 Western Parkway
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Position Level: PL08
Required Travel(%): 0
Exempt/Non-Exempt: N/A
People Manager: Yes
Application Deadline: 02/23/2021
Req ID: 321216