Data Analyst – Customer Insight & Experience

Job Description

Are you a data analyst who likes to make sense of things? How about joining us as Data Analyst for Customer Insights and Experience then? In this role, you will be key to help us understand how our customer ticks. You will look at existing reports of our product and brand teams, analyse our Voice of Customer data and merge them to get a holistic understanding. At DAZN, real time data and insights is key to success. With your skills using data packages, building & automating reports, you will provide accurate and insightful reporting and analysis to maximise the understanding of customer behaviour and provide insightful recommendations on how the business can improve the Customer Experience and achieve our ambitious targets. In a nutshell - as our Data Analyst in this newly created role working within the Customer Insight & Experience team at DAZN - you will be bring an understanding of both behavioural and customer perception data to the business and be the point person to successfully combine these data sources within our warehouse and share this insight to business stakeholders across Product, Marketing, Research, UX, VoC and Customer Insight teams. Our target is to change sports media forever, by putting the consumer first, providing more sport, no long-term contracts and a single, low monthly fee. Big data isn’t a plan for us, it’s the reality – so all our data sets are stored in Dataiku, our cloud-based platform. We also use modern programming languages such as Python and create straight forward visuals using Tableau. You will be the ‘go to’ data person in the customer insight team for questions around customer behaviour, insight and experience.

HERE’S A BREAKDOWN OF WHAT YOU’LL DO (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)

• Investigate, interpret and understand complex data, translating it into value driven insight
• Pro-actively provide insights and recommendations based on your data analysis and modelling
• Work with other members of the Customer Insight team to define and launch new data sets and reporting capabilities
• Combine external research data with internal customer behavioural data to provide a holistic view of customer insight
• Ensure Customer Perception data, collected via research tooling, is appropriately ingested, stored and actioned within our Data Warehouse
• Work with our Beta Community Coordinators to understand direct customer feedback – automating data collection and creating relevant dashboards
• Work with internal and external partners to ensure all relevant data is accurate, up to date and accessible

DO YOU HAVE THESE ESSENTIALS?

• Proven expertise generating insight from large and complex digital data sets
• Basic Data Science experience – e.g. building regression models using R or Python
• Experience in an insights-focused role, implementing reporting framework and provisioning analysis from digital analytics tools
• Advanced user of analytical tools and languages including Tableau, SQL, Dataiku, Snowflake, Google Big Query and Google Analytics
• Experience designing analytics data model(s) across web and mobile app and providing implementation requirements to Product and development teams
• Experience performing QA on data layer and analytics implementations in order to identify data quality issues
• You need to have a solution-based & active mindset, with ability to translate business problems into clear & concise reports that can be actively consumed
• Ability to converse with stakeholders across departments and teams, navigating both technical and non-technical elements, and ability to effectively compile and present insights to varied audiences

NOT ESSENTIAL BUT GREAT IF YOU ALSO HAVE

• Strong knowledge of MS Word, Outlook, PowerPoint and Excel for reporting, sharing documents & building presentations on an ad-hoc basis.
• Knowledge of VoC and/or NLP tooling
• Learn and Grow; On-going drive for learning and ability to apply new knowledge and skills
• Creativity & Innovation; ability to generate and translate an idea into a product or service that creates value for our business

SUMMARY

• Department: Customer & Innovation – Strategy & Insight
• Job Title: Data Analyst
• Reports To (title): Head of Customer Experience
• Career Level: CL 3
• Location: London, Hammersmith
• Hours of Work: 37.5
• Line Management Responsibility: No

UK BENEFITS INCLUDE...

• 25 days’ annual leave (increasing by 3 days after 3 years)
• Single cover Aviva Private medical insurance*
• Life Assurance ( 4x annual salary )
• Matching pension contributions up to 5%
• Travel Loan
• Cycle to Work Scheme and more.
• You’ll also have access to our online learning portal (MindTools) and be part of our Career Deal, which aims to support your continued professional development. We also have a structured management development programme and a financially rewarding ‘Refer a Friend’ scheme.

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be. At part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations and gender identities. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. We look forward to hearing from you. Apply for this job