HPE GreenLake Customer Success Manager

Job Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

At the core of HPE’s consumption based solutions strategy is the HPE Greenlake service portfolio.

Now more than ever, corporations need to move faster and adapt quickly to change. HPE GreenLake brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster and simplify their operations. HPE GreenLake delivers public cloud services and infrastructure as-a-service for your workloads – on premises, fully managed in a pay-per-use model at the edge, in colocations, and in your data center.

With HPE GreenLake, corporations will be able to transform their cloud-native and non-cloud native applications, create essential data and speed insights for teams to use effectively, and free up their staff to better address other business needs. Customers now have a choice to benefit from a consumption model while keeping the benefits of an on-premise solution in terms of security, latency and compliance. With this, their world will be hybrid – some workloads will move to the public cloud, some will stay on-premises or hosted. HPE Pointnext Services guides our customers in the right direction, advises them on the right mix, work with the customer on the migration and ensure a smooth future model where they manage their business in a hybrid, multi-cloud environment.

More information about HPE Greenlake can be found on:

https://www.hpe.com/us/en/greenlake.html

In this role you will:

• Be responsible for developing and maintaining strategic partnerships with customers, understanding their people and business goals, and partnering with them throughout their Greenlake journey.
• Be accountable for the strategic leadership, engagement profitability and delivery excellence of your assigned accounts.
• Drive proper onboarding and activation efforts, discuss optimal utilization consumption use cases, identify expansion opportunities and ensure profitability throughout the entire offering contract term.
• Be accountable for the account throughout the life cycle of the customer agreement, and therewith owning business growth, P&L, customer loyalty and service delivery.
• Drive proper onboarding and activation efforts, discuss optimal utilization consumption use cases
• Build excellent relationships with key decision makers at the customers and built your internal stakeholders to ensure a successful long term relationship. Team work is key in HPE, you will be working with people locally but also engaging in multinational teams.
• Report into the Northern Western Europe HPE Pointnext Services Business Unit and work in close collaboration with the Country PointNext Services leader.
• By leading the internal delivery organization and delivery partners you have a big impact on the success of HPE. You establish relationships with customer/partner at all organizational levels and you are able to interface with senior levels in internal and external groups.

Your success criteria:

• Solution adoption: Time to value for the customer
• Business Growth: new business order growth/revenue ownership, identification of new revenue opportunities, contract renewals
• Profitability: Ownership of account profitability, cost optimization, recovery planning
• Operations: Drive SLA achievement, drive customer satisfaction. drive optimization and innovation
• Customer loyalty: Drive Net Promotor Score (NPS), apply multi-level governance

Join us and make your mark!

Find out more about us and follow us on:

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

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