Monitoring & Controls Support Engineer

Job Description

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem is the leading global provider of efficient and sustainable water technologies and our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges.

We are committed to social responsibility and corporate citizenship through our Xylem Watermark program, where colleagues volunteer their time and talent to provide and protect safe water resources for communities around the world, deliver disaster response, educate children, and raise global awareness about critical water issues. Innovation, diversity and inclusion are also key to our culture.

Our products and services move, treat, analyze, monitor and return water to the environment, in public utility, industrial, residential and commercial building services settings. We develop and provide technologies that improve the way water is used, managed, conserved and re-used. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com​.

The Role: As a member of the Monitoring & Controls (M&C team), the Monitoring & Controls Support Engineer will perform and coordinate a wide range of service and sales support-related activities including the installation and troubleshooting of automation products/solutions. Provide pre-sales and post-sale technical support for all Xylem M&C products in Water Infrastructure market via telephone and/or video-conferencing and/or on-site assistance. The target audience of the technical support are Xylem direct staff, distribution, and end users. Up to 50% overnight travel is a requirement for this position. The candidate shall be located in Montreal or Toronto.

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Essential Duties/Principal Responsibilities:

• Start-up Assistance: Provide support to help commission Monitoring & Control products. This includes but is not limited to Xylem intelligent Pump Station Managers (iPSM), Pump Controllers, Protection devices, Electrical Control Panels and Treatment products.
• Field Troubleshooting: Provide remote and sometimes on-site support to resolve Xylem customer controls issues using multi-meter, hand tools and basic to mid-level electrical theory, diagnose and resolve control and instrumentation issues at the customers site.
• Telephone Technical Support: Support customers and other sales and service staff members by delivering telephone guidance on product application-related matters. Also assist with application questions as sales teams call for recommendations. Help remotely diagnose and resolve advanced control and instrumentation issues at the client site.
• Support Direct & Distribution M&C Sales: As required, attend customer meetings, work with WI sales channels to provide training on the basic fundamentals of M&C, and attend engineering meetings to provide clarification on controls & telemetry solutions.
• Assist Sales staff with Specification / Application review: Decipher Engineering Specifications and provide standard product solution wherever possible. Utilize existing manuals and application guides to determine the ability to deliver complete Xylem branded solutions.
• General Documentation: Create and/or edit procedures, how-to’s, and best practices related to M&C product setup and configuration. Perform required administrative tasks associated with the M&C Support Engineer position (i.e. product improvement requests, product issues notifications, trip reports, customer follow-up communications, and general filing/ recorded keeping on customer support issues).
• Other duties as assigned: Perform other duties as required.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Bachelor of Science degree in Electrical Engineering with P.Eng designation required.
• Minimum of 7+ years’ experience in industrial controls applications with a strong knowledge of PLCs, telemetry, distributed control networks and industry standard communications protocols.
• Bilingual (English/French) required
• Experience with electrical control panels, VFD’s, PLCs, SCADA systems and other electronic systems and instrumentation.
• Working knowledge in water/wastewater processes, including pumping and various treatment equipment and/or similar industrial industries.
• Field service experience highly desirable.
• Ability to work to quality-driven standards and in a safe and professional manner.
• Demonstrated problem-solving skills, ability to work independently, and team player.
• Highly motivated with excellent communications skills, both written and verbal.
• Strong customer focus and engagement to ensure optimum working relationships.
• Proficiency in Microsoft Word, PowerPoint and Excel.
• CAD software experience preferred.

Why Work at Xylem!

We offer you a creative and international environment where you get the opportunity to focus on your personal and professional development together with committed and helpful colleagues. Engage as a volunteer through Xylem ́s business program for community initiatives Xylem Watermark: www.xylemwatermark.com.

Physical Demands:

• Additional Information:
• Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to sit, stand, walk and reach with hands and arms.
• Frequently required to communicate orally.
• Ability to use hands and fingers dexterously to operate office equipment and or/ tools and equipment in the field where wiring is required.
• Must occasionally lift/ transport up to 50 pounds.
• Vision abilities required by this job include close vision and color differentiation recognition for electrical wiring.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

Field or Customer location: May work around pipes, valves, electrical equipment and operating machinery, etc. such as commonly found around manufacturing facilities, construction sites and drinking water/wastewater treatment plants.

Travel: As required to fulfill the duties listed above (up to 50%). Other travel as needed or required by the company.

In addition to the above, the performance of other related duties may be required.

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.