People Program Manager, Performance Management

Job Description

About the Team

The People Programs Team develops and delivers critical programs across the employee lifecycle (e.g. Onboarding, Performance Management, Employee Voice Survey, Offboarding, & Workforce Planning) to help make DoorDash a place where every employee does the very best work of their careers.

About the Role

We’re hiring a People Program Manager, Performance Management, who will help develop and deliver a world-class Performance Management experience for all employees at DoorDash.

Comfortable in a fast-paced, hands-on environment, you have a track record of extraordinary attention to detail, demonstrated ability to communicate effectively with multiple audience types, and an appetite for building processes. You are customer-centric and service-oriented, and you look to develop strong relationships with cross-functional partners.

You’re Excited About the Opportunity Because You Will....

• Manage and deliver a comprehensive and impactful Performance Management experience globally and across multiple employee segments
• Scale the program through process improvements, tooling, and automation
• Utilize Agile methodologies to keep the customer journey and customer needs at the forefront of program design and delivery
• Contribute to content development of the feedback training curriculum
• Optimize the Mid-Year and Annual Performance Cycle processes for efficiency and quality
• Partner with business leaders to address org-specific performance management needs
• Implement feedback surveys to continuously improve the program
• Partner with teams across HR Business Partners, HR Tech, Total Rewards, People Ops, and People Growth (L&D) to deliver a seamless employee experience

About You

• 3-4+ years of experience in program or project management roles, preferably at high-growth consumer or enterprise technology companies
• Exceptional project management skills, the ability to track and manage complex processes, and a desire to lead multiple teams and multiple projects. Experience in managing technical projects is a plus.
• Experience using collaborative task and project management tools (e.g. Agile, Trello, Asana, JIRA, SmartSheet) to drive project execution
• A demonstrated track record of successful cross-functional leadership, collaboration, and relationship building
• Familiarity with HRIS (Workday) a plus
• You’re highly organized and care about the details
• You’re a clear written and oral communicator who targets varied audiences effectively
• You’re growth-minded and eager to expand your skill set, including in more technical areas
• You understand both the big picture and the details
• You display adaptability, resiliency, and the ability to thrive in ambiguity

Why You’ll Love Working at DoorDash

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com .

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.