Full Time Branch Security Officer - Scottsdale

Job Description

Overview

Tiffany & Co, Scottsdale is currently seeking to fill the position of Branch Security Officer. The ideal candidate will be dynamic, professional, able to relate to anyone walking in the door, adaptable to change, have strong situational awareness and be extremely customer service oriented. The Security Officer is normally the first point of contact for someone entering the store and therefore has a huge impact on our client’s first impression. Having a natural knack for IT and general store maintenance is a plus. Applicant must be willing to learn and happy to go out of your way to assist customers and employees alike. We have a wonderful team environment here and are looking for the right culture fit for our store. This position includes PTO, 401K matching and health benefits!

Responsibilities

The Security Officer maintains a secure environment for customers and employees at all times. This role includes serving as ambassador and first point of contact for Tiffany customers and is critical to provide a positive Tiffany experience from beginning to end for each customer. Responsibilities include both security and back of house operations and controls.

Sales: Deepen the relationship with our customers to drive lifetime loyalty and spend. Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plan.

Service: Elevate in store experience consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador during every customer interaction. Demonstrate Customer Experience Behaviors identified within the TEI program (Voice of Customer Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

Security Controls and Operations: Provide exceptional security and operations support to drive sales and service. Partner with Senior Security Officer and Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs procedures. Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, inspections, key access, and report submissions. Carry out operations tasks including opening and closing procedures. Assist with facilities repairs and communicate with store team.

Qualifications

Required Qualifications:

• High School Diploma.
• Basic computer skills.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

• Experience in a retail/security environment.
• 1 year prior experience in a security related position.