UX Research Intern

Job Description

About thredUP In 2009, thredUP set out to make used clothes the new normal and create a more sustainable future for fashion. The company designed a modern resale experience that took the work and risk out of thrift, and converted a generation of secondhand skeptics to fans. Sellers send clothes directly to thredUP by the bagful, and buyers shop quality-checked items from over 35,000 brands at steep discounts. To power this marketplace, thredUP built an infrastructure that has recirculated 100 million unique garments via proprietary technology, data and logistics. thredUP most recently expanded its platform with Resale-as-a-Service (RaaS) to power resale for the world’s leading fashion brands. As a circular fashion pioneer, thredUP is reducing fashion’s impact on the planet and unlocking economic value for consumers and brands alike. About our Internship Program As a thredUP summer intern, you will be given a firsthand glimpse at what it’s like to work at the world’s largest fashion resale platform. During the 11 week program, you will tackle projects alongside our world-class team, with the opportunity to make a real impact on thredUP’s business. Our paid internships are ideal for ambitious students or recent grads who thrive in ambiguity, like a good challenge, and want a jump start on their career development. Oh, and who want to help inspire a new generation of consumers to think secondhand first. About the Internship For our UX Research internship, we are looking for someone who is looking to develop and hone their qualitative research skills by leading a customer research project focused on a particular segment of customers. The final output of this internship will be a set of findings about this segment of customers that shape our product offerings, and the opportunity to present these findings in various forums within the company.

Here’s a taste of what you’ll be doing:

• Collaborating with stakeholders to define objectives and goals of the research
• Designing interview and user testing protocols
• Organizing and recruiting interviewees and focus groups
• Interviewing customers & conducting qualitative analysis
• Surveying customers; designing and administering surveys, survey analysis
• Additional market research

We are looking for an intern who can commit to our 4 day/32 hour work weeks (Monday - Thursday). There may be occasional exceptions where the work will require extending into Fridays but only when truly necessary. We are looking for someone who is interested in developing interview & other qualitative research skills, and who is seeking on-the-ground experience doing so. Prior experience is desirable but not required. What We Offer At thredUP, we value infinite learning . As an intern you’ll have the opportunity to learn about our forward-thinking business and collaborate with our talented team. We also believe that each person should help drive the business. As an intern, you’ll be encouraged to speakUP , think big , ask questions and seek the truth , and help i nfluence outcomes for our business and customers. You’ll have the opportunity to work with passionate and supportive team members who encourage new ideas, feedback and collaboration. We have a talented leadership team that encourages transparency and they will support you in maximizing your internship experience. Apply for this job