Service Delivery Analysts & Implementation Support (JR1023638)

Job Description

Company Description

Broadridge Financial Solutions, Inc. (BR) , a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Job Description

General Responsibilities

• Assist Service Delivery team in building and maintaining a high level of client service.
• Actively assist service delivery team in all aspects of client life cycle – needs assessment, solutions, negotiations, retention and client growth initiatives.
• Manage execution and implementation of amendments, additions, SOWs and termination of all Access Data contracts.
• Identify and resolve workflow issues.
• You will collaborate with service delivery and implementations team and will need to prepare business review documents and coordinate client implementations, conversions or pre-defined project initiatives.
• You will create and maintain procedural documentation related to Broadridge client processes.
• Provide effective, efficient, timely and complete solutions to customers during issue resolution.
• Maintain positive relationships with clients as well as with internal Broadridge personnel.
• Keep track of issues and ensure proper fixes to address them.
• Provide feedback on both technical and business issues to Service Delivery, Project Managers and Developers.
• You will design, develop and update a variety of learning content and educational webinars.

Day-to-Day Activities

• Manage day-to-day operations and deliverable.
• You will help to improve the productivity of the service delivery team while also focusing on reducing the implementation timeline for new product delivery.
• Assist in the development and production of daily/monthly management reporting.
• You will quickly assess issues, determine their impact, and identify steps to resolution.

Broadridge Success Factors

• Adaptability
• Collaboration
• Ethics/Integrity
• Performance Management
• Process and Project Management
• Results Orientation
• Service Orientation / Client Focus
• Ability to work independently, as well as in a team environment with all levels of employees.

Educational Requirements:

• Bachelor's Degree or College Diploma majoring in either computer science, finance or related fields
• GPA of 3.25 or higher

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected]

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