Sportsbook Senior Supervisor, Money Room

Job Description

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon and Scotland. Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America’s #1 sports betting app
• TVG — The best-in-class horse racing TV/media network and betting platform
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

THE POSITION
Our roster has an opening with your name on it

The Sportsbook Senior Supervisor’s main responsibility will be to lead a team of supervisors who are responsible for the money room, in addition to, the vault and floor operations of the Sportsbook during assigned shifts. This person will supervise transactions in the money room and work on the Sportsbook floor as well. This role is pending licensing and approval by the DC Lottery.

THE GAME PLAN
Everyone on our team has a part to play

• Supervises the Sportsbook floor, including but not limited to: Sportsbook money room and vault, cashier location assignments, supervisor assignments, customer service staff supervisors and assisting the Manager/MOD as needed
• Assign sweeps/bankroll increases on cashier drawers as necessary and provide accurate reporting on monies exchanged from employees at the end of each day/event
• Ensure accuracy of all change, pickups, and banks transports
• Monitors all monies being wagered
• Approves and denies sports wagers as appropriate
• Quickly handle escalated guest disputes in the Sportsbook that cashiers and supervisors are unable to deal with
• Supervises cashiers to ensure accuracy when issuing and redeeming betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements
• Provides outstanding customer service to both guests and employees
• Assists the Sportsbook Manager in maintaining control and authority over the Sportsbook
• Complies a list of key events, comments/complaints from staff and customers for the Sportsbook Manager to send to senior management at the end of the shift
• Proactively reports any IT issues with tills or TVs to the appropriate party
• Key communicator with the Risk & Trading team, along with the Sportsbook Manager during their shift
• Ensures that all employees perform services and transactions in accordance with company policies and state regulations.
• Performs other duties as assigned

THE STATS
What we're looking for in our next teammate

• Previous high volume cash handling experience required
• 2+ years’ experience with cash handling and sportsbook betting experience preferred
• 1+ year ticket writer/cashier experience preferred
• Must be able to obtain and maintain a gaming license and satisfy all regulatory requirements
• Demonstrable experience in a supervisory capacity required
• Knowledge of the gaming industry and betting process
• Strong collaboration and project management skills
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced, team-oriented environment
• Experience in sports or online gaming highly desired
• Exceptional interpersonal skills in dealing with employees and customers

THE CONTRACT
We treat our team right
Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.