Senior Technical Support Engineer

Job Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

HPE Nimble Storage is a company built from the ground up with principles of simplicity and customer focus. We promote a great culture of collaboration and transparency, giving us a reputation as one of the best companies to work for. We bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.

With features such as six nines of availability, industry-best effective capacity (see the HPE Store More Guarantee), and future-proof architecture, Nimble Storage is leading the way in this field as an up-and-coming, award-winning product (see more about our Product of the Year Awards when launched in 2018).

A large part of that leadership stems from the fact that Nimble Storage was the first HPE platform to host HPE InfoSight’s transformational global intelligence, so instead of wasting precious time managing infrastructure, Nimble Storage customers have been able to focus on driving their businesses.

Learn more about Nimble Storage here: https://www.youtube.com/watch?time_continue=340&v=IDQE_g_pCmM&feature=emb_logo

Are you looking for a unique, truly innovative role? What if it could be with one of the most impactful IT companies in the world? Then we have the right opportunity. Hewlett Packard Enterprise (HPE) is looking for a Senior Technical Support Engineer who will act as an energetic team player with excellent customer relationship skills to champion HPE Nimble Storage and professionally manage a triage of customer support service issues and escalations. You will contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation. You will effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical and problem solving skills and independently diagnosing and resolving networking and performance problems with storage server environments.

Working Days: 4 days per week - Wednesday to Saturday

How will you make your mark:

• You would be managed by an engineer with 6+ years in our team – who has risen the ranks and champions HPE as his best employer yet!
• You would support industry leading and FTSE 100 companies as a senior representative of HPE
• You would be mentored within your first two months, shadowing another team member, and would receive strong support to create a lasting foundation within our team
• You would have the opportunity to reach technical experts who engineered the HPE products you are supporting on for high-level complex issues

If you are...

• A person with 5+ years' experience providing technical support to end user customers for storage related products including advanced administration issues such as snapshots and replication

• Showing outstanding problem solving skills with good technical knowledge of storage systems and TCP/IP & Inter-Networking in a Linux and or Windows environment

• Comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
• Experienced with VMWare, Storage, Cisco UCS, ISCSI, Xenserver, HyperV, Open Stack and Fibre Channel

• Experienced with applications like Oracle, Exchange, SQL Server Veam, Back up Exec, and Commvault
• Able to read back traces and isolate potential problem areas at varying levels of depth and complexity
• A person with Scripting / Programming know how (with a focus on support automation) and time-saving utilities

Join us and make your mark and our team!

We are an expert team made up of 16-18 Level 3 Support Engineers. We encourage a collaborative team culture, where we look to support one another, promote learning, and take joy from providing the very best support to clients using cutting-edge technology products!
We are a diverse team – we have speak Russian, German, Spanish, Italian and may many more languages!
Our international team is made up of 100+ community members in a multitude of different countries

We offer:

Extensive benefits, a competitive salary and shared values/ purpose, make Hewlett Packard Enterprise one of the world ́s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and are proud to announce our new partnership as a Stonewall Global Diversity Champion. This cements our commitment to be a global diverse team that is representative of our customers and crafting an inclusive environment of mutual respect where we can continue to innovate and grow together.

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

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