Area Medical Director- Northeast (PA, NY, RI, MA)

Job Description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

• the patient’s needs always come first;
• every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience;
• contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible;
• exceptional teamwork and commitment to shared goals benefits the entire organization.

Essential Duties and Responsibilities The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation:

• Lead and provide management to all hospitals in assigned area to drive hospital growth and deliver performance objectives
• Manage, develop and provide mentorship to hospital veterinarians as well as any relief doctors who provide doctor services
• Act as the primary medical point of contact for all Petco owned hospitals within assigned area and ensure compliance with hospital policies and procedures and with local, state, and federal laws
• Ensure all Vetco Total Care hospitals uphold all Petco standards, mission and values
• Monitor and report veterinarian adherence to medical standards in the Petco Veterinary Hospital SOPs
• Review electronic medical records of direct reports regarding patient decisions and provide feedback and direction to associate veterinarians as a means to elevate patient care in our hospital
• Review and analyze key metrics to improve veterinarian production
• Ensure hospitals are maintaining a positive work environment that fosters efficiency, profitability, and partner retention
• Practice high quality medicine on an as-needed/relief basis in assigned area hospitals
• In partnership with the Petco Talent Acquisition team, assist in the recruitment, interview, hiring, and onboarding process
• In partnership with the Regional Medical Director and Area Operation Manager, support and manage the performance of the hospitals, prepare operating and capital budgets, and meet financial objectives and budget expectations
• Frequently travel between area hospital locations with up to 40% of overnight travel (such as corporate office or conferences)

Other Duties and Responsibilities:

• Performs additional duties as assigned
• Disseminate knowledge throughout staff in order to improve the level of care provided to both the patient and the client

Nature of Supervision :

The incumbent will take direct supervision from assigned Regional Medical Director.

Impact :

This position will impact the organization by contributing to the growth of a productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position in critical to ensuring that we have a cohesive, well-trained, and motivated team. The desired end result is the creation of an optimal environment that ensures employee retention, patient well-being, and customer satisfaction.

Supervisory Responsibility :

This position is considered the doctor in charge at all times while in the hospital. The Area Medical Director directly supervises all veterinarians within assigned region.

Work Environment:

The majority of job duties are conducted in the area veterinary hospitals. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets.

Contacts:

This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.

Education and Experience:

Doctor of Veterinary Medicine degree from an AVMA-accredited veterinary school or its equivalent

Active licensure as a veterinarian without contingencies in the states in which the assigned hospitals are located or ability to obtain by start date

Current DEA license

Current Controlled Substance License, if applicable, in states in which the assigned hospitals are located or ability to obtain by start date

USDA Category I Accreditation or completion within two months of hire date

Valid Driver’s license and clean driving record required

At least 2 years of clinical practice experience

Strong knowledge of medical operations including but not limited to: assurance of medical quality, setting protocols to ensure compliance with Petco SOPs and the state veterinary practice act, driving regular team educational enhancement opportunities, advising and leading medical case discussions as necessary, and knowledge of equipment and formulary medical use and needs

General understanding of business financials

Candidate must possess excellent interpersonal, leadership, and conflict resolutions skills

Ability to travel frequently between regional hospital locations with up to 20% of overnight travel

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.