FireEye/Gigamon Support Specialist

Job Description

Introduction
IBM is a cybersecurity services firm with a focus on high-profile, high-threat, private and public-sector customers who demand experience and proven security models to protect their data. We are seeking a Hybrid Engineer to support FireEye EDR and Gigamon to manage these infrastructures. The Engineer should have proven experience in configuration and administration of FireEye EDR and Gigamon platform and in cybersecurity. This is a unique opportunity to shape the growth, development and culture of an exciting and emerging company in the cybersecurity market.
Your Role and Responsibilities
• Responsible for all aspects of FireEye EDR(HX & NX) and Gigamon platform including but not limited to installation, configuration, administration, testing, and integration
• Recommend Policy tunning and events detected from FireEye to support system and network monitoring needs
• Manage deployed FireEye EDR And Gigamon suite
• Support and resolve incident reported from different stakeholders related supported platform and ensure the health status of FireEye and Gigamon infrastructure
• Conduct Root Cause Analysis (RCA) for incident related supported platform as needed
• Perform Computer Security Incident Response activities for a large global enterprise, coordinate with other enterprise IT teams to record and report incidents
• Work incidents from initial assignment to final resolution
• Recognize potential, successful, and unsuccessful intrusion attempts and compromises through reviews and analysis of security tools
• Author and update SOPs as needed or directed • Fully document assigned tickets to show all work performed per client requirement
• Provide administration of FireEye EDR and Gigamon to configure as per the changing security landscape.
• Support Security Incident Management Process for the respective tools
• Perform the upgrade and patching of the managed platform and have ability to independently implement solution
Required Technical and Professional Expertise
• Experience implementing or working with EDR products such as FireEye , in a complex network environment and assist reported incident
• Experience with IT security tools, working technical knowledge of network, server, storage and desktop hardware and software
• Strong foundation of Network and Security skills, fundamental knowledge of Windows, Linux and Cisco operating systems, networking protocols and network traffic analysis
• Demonstrated ability to work with matrixed resources in a team environment
• Must be able to work independently with a keen eye toward quality, attention to detail and customer service
• FireEye EDR (HX,NX,Smart Vision and EX)
Preferred Technical and Professional Expertise
• Professional Certifications like Network+, Security+, CCNA, CCSA, JNCIA, BCCPA, CISSP, CEH, and GCIA
• 3 year experience in FireEye EDR administration and complex troubleshooting
• 1 year experience in general Information Security practices
• 2 years of experience in TCP/IP networking and routing fundamentals
• 1 year experience in Unix/Linux system administration
• 1 year experience in firewall / security gateway administration
• 1 year experience in network troubleshooting
• At least 2 years of experience with Unix/Linux system admin level knowledge
• At least 2yearsof experience in Customer Service
• Self-motivated
• Strong analytical and problem-solving skills
• Strong Written and Oral Skills
About Business Unit
IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.