Contract | Specialist - Deskside Support | California

Job Description

Contract | Specialist - Deskside Support | California

Job Summary LOCATION: California DESIGNATION: Specialist - Deskside Support QUALIFICATION: To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases SKILLS: DWP-FSS-Desk Side Services EXPERIENCE: 2.5-5 Years NO. OF POSITIONS: 1 View Job Details and Apply