Credit & Collections Supervisor

Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.
Abbott Rapid Dx North America, LLC’s Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics (ARDx) Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.
The Credit and Collections Team Lead has the responsibility to monitor all aspects of the collection of outstanding debts owed to the company. This role will also communicate frequently with management on forecasting cash and other credit risk exposures.
Duties and Responsibilities
- Support the Credit & Collections team in day-to-day operations
- Monitor key performance metrics and provide daily direction and communication to employees
- Schedule responsibilities for teams and shift
- Suggest methods to improve area operations, efficiency and service to both internal and external customers
- Provide support for team representatives in problem solving and general information
- Support and back-up for the Credit & Collections Manager
- Represent department as needed in meetings
- Collect debt in accordance with current federal tariffs and state and local regulations
- Manage/collect receivables for all accounts
- Manage daily collection phone calls to past due accounts and issue statements. Provide proof-of-deliveries, copies of invoices, etc. to customers
- Process credit card payments daily (both Customer Service credit card orders and collection payments)
- Communicate customer collection problems to Sales, Customer Service and the Credit & Collections Manager
- Ensure consistency in collection processes across Global Business Services
- Learn and apply the principles of Lean Six Sigma to resolve issues impacting Accounts Receivables
- Ensure that key processes are adequately documented and that they are SOX compliant
- Identify training opportunities for the team and provide coaching and training as needed
- Cover work of other team members in their absence and participate in special projects and related assignments as needed
Key Position Competencies
- Excellent attention to detail and proven organizational skills
- Ability to streamline functions and passion to learn and grow
- Strong interpersonal skills, including written and oral communication skills
- Ability to interact successfully with all levels within the organization both domestic and international
- Motivated, team-oriented, self-starter with the flexibility to work in a fast-paced environment with minimal supervision
Minimum Qualifications
- Must be proficient in Microsoft Office and Excel
- Must have good keyboarding, typing and calculator skills
- Must be able to read, analyze, and interpret general credit reports and information
- Must have a working knowledge of Dun & Bradstreet, Experian or other related credit reports
- Must be able to communicate professionally, verbally and in writing
- Must be able to work independently and on a team
- Must be able to work effectively in a fast-paced environment with shifting priorities
Education & Experience
- 5+ years of Credit & Collections or other relevant business finance experience
- Prior team leadership or supervisory experience preferred
- Bachelor’s Degree in Business or Finance preferred
- SAP or other large ERP systems experience required
- Strong fluency with Excel formulas and functions