Technical Content Coordinator

Job Description

At Shipt, we are transforming the grocery shopping experience and giving time back to consumers. Shipt shoppers handpick fresh groceries and household essentials, then deliver them to your door in as little as one hour.

Shipt is growing and we are searching for a Technical Content Coordinator to join our team! This position will manage all the technical content assets within Technology including all technical documentation and overarching information architecture as well as the technology blog ( http://shipt.tech ).

What You’ll Gain

You will get experience working across all technology teams and beyond. You’ll work with a diverse tech stack to communicate complex ideas and innovations in comprehensive and understandable ways. You’ll be surrounded by a rich modern tech environment full of learning opportunities and mentorship.

Your Responsibilities

Communication and Documentation:

• Collaborate closely with software engineers to organize, write, standardize, and update documentation
• Own and maintain all Shipt technology documentation
• Ensure all technology documentation and communications meet high standards for quality and breadth
• Ensure the information architecture meets the needs of software developers
• Implement improvements to the searchability of documentation
• Continually collaborate with software developers in documentation best practices, answer questions in slack channels, and assist users in finding relevant information
• Continuously improve the organization and presentation of information to ensure they continue to meet the needs of a growing team

Tech Brand:

• Identify and ensure a cohesive message of the Shipt Technology brand and values within both external and internal communications
• Own and manage the editorial calendar for the tech blog to ensure a regular (at least monthly) publication of fresh content
• Work with the Technology, Product Management, and Design teams to own the editorial process from acquiring articles to editing to reviewing and obtaining approval for publication
• Coordinate with the Technology, Communication, , Recruiting, and Marketing teams to broaden the reach and enhance the value of the Tech Blog, especially with regard to talent acquisition and branding

Requirements

• Degree in English, Communications, Journalism, Information Science, Computer Science, or related field or equivalent job experience
• 2+ years of experience in technical writing, communications, or related field
• Exceptional written and oral communication skills
• Excellent writing skills, including proofreading and editing
• Strong time management skills
• Experience managing to deadlines
• A strong desire to learn new things and and passion for technology
• Experience creating presentations and leading meetings
• A motivational, natural leader
• Exhibits a positive, can-do attitude
• Highly motivated, independent individual
• Strong organizational skills

Nice to Haves

• Experience with software project management tools such as Clubhouse
• Experience with web languages such as HTML and CSS
• Experience with Git and Github and Markdown
  Experience in editing and blogging
• Experience increasing the reach of content through social media channels
  Experience in technical writing
• Experience with using and sharing open-source software

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.