Vehicle Operations Specialist

Job Description

As a Vehicle Operations Specialist, you will be a key contributor to the success of our Delivery & Field Operations team. Vehicle Operations Associates work in coordination with Delivery & Mobile Operations, Service Operations, and our fleet teams to facilitate customer deliveries, manage documentation, and provide our customers with an exceptional car buying experience. Rivian is looking for someone who is seeking a position to grow their careers both personally and professionally.

THIS IS WHAT YOU’LL DO:

• Serve as a location point of contact for physical locations including setting schedules, requesting resources, and coordinating work efforts with on-site managers
• Manage charging station capacity and maintenance to ensure there is a plan of action based on scheduled customer demand and prioritization
• Manages the lot; ensure that there are safe and usable drivelines in the lot at all times
• Complete final quality checks, create effective service orders, and provide feedback to service and other teams as needed
• Prepare paperwork for open states deliveries
• Validate paperwork, scan, and file completed dealer jackets in secure file cabinet; FedEx all deal jackets to central title at end of day
• Complete assignments with a high level of accuracy and embrace challenging situations
• Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems
• Additional work and tasks as requested from the business

THIS IS WHAT YOU’LL NEED:

• Experience with logistics and lot management
• Ability to lift up to 30 Ibs safely
• Legally authorized to work in United States
• Valid state driver’s license
• Ability to obtain and maintain local sales licenses if applicable in your state
• Previous EV or detailing experience a plus
• Ability to support customers on nights and weekends
• Desire to work in workplace that is employee centric and has a foundational focus on the environment and clean energy solutions
• Ability to travel required for the first few months

Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages. Apply for this job