Operations Consultant

Job Description

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.

Job Description

We have an exciting opportunity for an Operations Consultant supporting the McOpCo market. You will provide leadership, coaching, and direction to your patch through people development and improve restaurant operations, to maximize the long-term sales and profit of each restaurant. You will consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships with key customers including the Operations Manager, Restaurant Leadership Team, Crew and Customers.

People:

Championing the McDonald's "People Promise" by personally demonstrating, reinforcing and following-up on the (1) Respect and recognition (e.g., crew & manager schedules, reward and recognition programs) and (2) Values & Leadership behaviors (e.g., adherence to policies and procedures, crew and manager communications, acts on issues raised by crew and managers appropriately, employee commitment survey and action plans)

Collaborating with peers - Area Supervisors and his / her General Managers to establish individual performance targets (Specific, Measurable, Attainable, Realistic, Time-bound), conducting performance reviews timely and communicating one-on-one, implementing Performance Improvement Plans, and partnering with them to correct or deliver expected performance results.

Mentoring high potential individuals and providing input into succession planning process

Establishing and setting staffing targets, and working with teams to ensure all restaurants within the Profit Center are adequately staffed (through quality hiring and retention) to maximize sales potential

Ensuring that the quality hiring process is followed; participating in making final selection decisions on all restaurant managers based on Profit

Choosing the appropriate consulting approach (e.g., directive, inspiring ,coaching, collaborative) based on the performance level of each General Manager

QSC/Sales Building

Protecting the McDonald's brand by ensuring that our restaurants meet

McDonald's QSC operational standards, food safety standards, and labor laws

Demonstrate Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes

Supports, develops and requires General Managers to teach restaurant teams to execute the 12 restaurant systems (QSC Playbook) that produce consistently high levels of QSC

Ensures that ROIP is completed on a rolling required cycle

Represents McDonald's interest in the community (e.g., test products, promotions; and provides high level execution and performance of each test)

Business Results

Collaborates with the Operations Manager, peers - Area Supervisors and Support Staff on developing the annual business plan for respective Profit Center

Builds a positive and expansive work environment to optimize business results (increase guest counts, increase sales, increase profits, while delivering outstanding QSC)

Verifies that all McDonald's standard practices and procedures are met (e.g., cash, security, food safety, pricing)

Develops and executes reinvestment plans on an annual basis to include opening new restaurants, rebuilds, remodels, equipment purchases, etc.

Uses all available resources (e.g., Training Dept, HR, Accounting, Analysts, Marketing, Deployment, Risk-Management, Security, and National Teams)

Qualifications

Basic Qualifications:

High School Diploma or equivalent required

Field Operations experience

Preferred Qualifications:

BA/BS Degree preferred

Proven project management implementation skills

Strong people/relationship management skills

Proven experience influencing and obtaining great results through others

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.