Advisory Solution Consultant

Job Description

Job Title: Advisory Solution Consultant

Location: Singapore

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

You will be working in a team of aspiring and innovative drivers, who embrace Accountability, Boldness, Congeniality and has the Drive to achieve strong business outcome.

Role

ServiceNow is seeking an Advisory Solution Consultant aligned to support designated focus account(s). In this role you will be expected to act as a mentor to other team members, may assume leadership responsibilities, have significant depth of experience in IT Services and Operations Management, Digital Transformation, Customer Service Management. You are also expected to establish relationships with other functions such as Partner Management, Marketing, and Product Management and Development.

What you get to do in this role:

• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
• Interview customers both face to face and remotely to uncover their technology and business needs
• Assist the sales personnel in the qualification of enterprise customer needs
• You will own a few large enterprise accounts and be responsible for all presales activities within those accounts. Minimal travel required.
• Lead non-technical discussions with your customers to help define business objectives that ServiceNow can address and what the value of those objectives are
• Sell the value of our solution, not the features and functionality of the products
• Provide mentoring and training to peers and other colleagues in the organization
• Support and sometimes lead regional marketing events - user conferences, trade shows, webinars etc
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via online
• Have a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solution
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and POC/POC
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment.
• Champion enablement and driving adoption and “Management of Change”.

In order to be successful in this role, we need someone who has:

• A General understanding of the ServiceNow platform, along with Service Management concepts, Digital Transformation and SaaS.
• Experience working with and selling to large enterprises (5000+ employees).
• 10-15 years of Experience in the Singapore Market.
• Exceptional communication skills and ability to hold conversations with senior business sponsors.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
• Exhibited use of technology to solve problems in their personal and professional lives.
• Proven technical aptitude in learning new technology and solutions quickly.
• Self-motivated, self-starter, and the ability to stay focused and professional in challenging customer situations.
• Mastery of the sales process and trusted advisor for account representative
• Experience of working within the Financial Services industry would be an advantage